CBet Casino - Player's withdrawal is delayed due to high wagering requirements.

deposited 51 usdt a week ago got bonus but during wagering ,in withdrawal section turnover requirement was increase gradually. i asked support why this happening they said it is normal once bonus terms completed turnover requiremnt automatically reduced to zero . but after some time i lost all bonus . but wagering requirement reched to 250 times of my deposit amount . now i m not able to withdraw it is impossible to wager the turnover ganerally a genuine casino ask 1-2 times of deposit amount to wager to withdraw they put aproxx 250x . support said they raised ticket but one week passed no any reply i got . please help me to remove wagering demand for withdraw it is just impossible to do.

Dear anandidevi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you see this information in your casino account? If possible, please post a screenshot that shows this message in this thread.
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear anandidevi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.