The player from Argentina is experiencing difficulties withdrawing funds due to limited availability of payment methods. After contacting the casino, the player and the casino found a solution to withdraw the player's fund successfully.
The player from Argentina is experiencing difficulties withdrawing funds due to limited availability of payment methods. After contacting the casino, the player and the casino found a solution to withdraw the player's fund successfully.
The player from Argentina is experiencing difficulties withdrawing funds due to limited availability of payment methods. After contacting the casino, the player and the casino found a solution to withdraw the player's fund successfully.
Dear Nestor,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I have checked terms and conditions for payment methods, and this is what I found https://cbet.gg/en/static/terms/generalterms:
"The Website offers a variety of payment methods. Please, contact our support team at support@cbet.gg to inquire about the payment methods which are most favorable for Your country of residence."
Have you to tried to communicate this issue with the casino? Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.
I hope we will be able to help you to find more suitable way how to receive your winnings. Looking forward to hearing from you.
Best regards,
Petronela
Dear Nestor,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I have checked terms and conditions for payment methods, and this is what I found https://cbet.gg/en/static/terms/generalterms:
"The Website offers a variety of payment methods. Please, contact our support team at support@cbet.gg to inquire about the payment methods which are most favorable for Your country of residence."
Have you to tried to communicate this issue with the casino? Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.
I hope we will be able to help you to find more suitable way how to receive your winnings. Looking forward to hearing from you.
Best regards,
Petronela
Hello
First of all, thanks for the prompt reply
Yes, I have contacted them and they have told me that the skrill is temporary, but they are not guaranteed that this option will return.
Although I understand that this may change, it is not fair that I was not notified a few days before making the decision to remove skrill, since it significantly damages me
In this case they should make an exception, since the skrill method I see that for deposits it still works
Thanks again
Regards
Nestor
PS: Do you have a branch where I can make complaints from bookmakers? I congratulate you on the site
Hola
Antes que nada, gracias por la pronta respuesta
Si, me he comunicado con ellos y me han dicho que lo de skrill es temporal, pero no tienen garantizado tampoco que vuelva esa opcion
Si bien entiendo que esto puede ir cambiando, no es justo que no se me avise unos dias antes de tomar la decision de sacar skrill, ya que me perjudica notablemente
Deberian en este caso hacer una excepcion, ya que el metodo de skrill veo que para depositos aun sigue funcionando
Gracias nuevamente
Saludos
Nestor
PD: Tienen alguna sucursal donde puedo realizar quejas de casas de apuestas? Los felicito por el sitio
Dear Nestor,
Thank you very much for your quick reply. I fully understand your frustration. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Unfortunately, we don’t have a branch dealing with sports betting yet, but I can suggest two websites which do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
I hope they will be able to help you with your other issue.
Dear Nestor,
Thank you very much for your quick reply. I fully understand your frustration. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Unfortunately, we don’t have a branch dealing with sports betting yet, but I can suggest two websites which do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
I hope they will be able to help you with your other issue.
I would like to ask CBet Casino to join this case and find a common solution for this complaint. Is there any other payment method which the player could use to withdraw his funds with similar conditions as Skrill has?
I would like to ask CBet Casino to join this case and find a common solution for this complaint. Is there any other payment method which the player could use to withdraw his funds with similar conditions as Skrill has?
Unfortunately the casino hasn’t provided any answer on this case yet.
Dear Nestor, could you please confirm that you are still experiencing problems with withdrawal? If you still do I would like to ask CBet Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Unfortunately the casino hasn’t provided any answer on this case yet.
Dear Nestor, could you please confirm that you are still experiencing problems with withdrawal? If you still do I would like to ask CBet Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Hello Nick
Thank you for following the case and from now on, I still cannot withdraw the funds
Please let's follow the case
Even my funds have increased, which further complicates the situation.
Thank you
Hola Nick
Gracias por seguir el caso y desde ya, sigo sin poder retirar los fondos
Por favor, sigamos el caso
Incluso mis fondos se han incrementado lo que complica aún mas la situación
Gracias
Dear Nestor and Nick,
It was indeed not possible to withdraw trough Skrill, however as communicated to you on multiple occasions Bitcoin was always an option for the withdraw. We have checked your account and there was today a withdraw request made by you through Neteller, however as all the deposits came from Skrill it is not possible to withdraw through that method. What we suggest is that you cancel the Neteller withdraw and request it again through Skrill, we have just checked with the responsible department and they will keep an eye on your account in order to see if we can speed up the process.
If you have any other questions feel free to contact us through live chat which is open from 10:00 - 22:00 every day of the week. We hope to have informed you sufficiently and solved your query.
We wish you a wonderful day!
Kind regards,
Cbet team.
Dear Nestor and Nick,
It was indeed not possible to withdraw trough Skrill, however as communicated to you on multiple occasions Bitcoin was always an option for the withdraw. We have checked your account and there was today a withdraw request made by you through Neteller, however as all the deposits came from Skrill it is not possible to withdraw through that method. What we suggest is that you cancel the Neteller withdraw and request it again through Skrill, we have just checked with the responsible department and they will keep an eye on your account in order to see if we can speed up the process.
If you have any other questions feel free to contact us through live chat which is open from 10:00 - 22:00 every day of the week. We hope to have informed you sufficiently and solved your query.
We wish you a wonderful day!
Kind regards,
Cbet team.
Dear Nestor,
Please do as the casino recommended and cancel your withdrawal request through Neteller and process it through Skrill. Please let us know if there is any update in your case.
Dear Nestor,
Please do as the casino recommended and cancel your withdrawal request through Neteller and process it through Skrill. Please let us know if there is any update in your case.
Dear Nick and Cbet
very grateful to both
Nick and the casinoguru site, very efficient, we have been able to reach an agreement thanks to the fact that they have been able to send my claim
Cbet people, also very grateful because they have listened to me and have been able to solve the problem which, being sincere, has given me a good scare, but finally solved and that is the important thing
Now I will be able to continue recommending this house, CBET
And of course in the face of any inconvenience, CasinoGuru that has moved fast and effective, the best that can be expected in these cases
They have to open a branch for bookmakers, take my case, the main problems are there, with bookmakers who don't want to pay
Thanks again
The case can be closed, even though I still have more balance to withdraw, I trust that there will be no problem
Regards
Nestor
Estimados Nick y Cbet
muy agradecidos a ambos
Nick y el sitio casinoguru, muy eficiente, hemos podido llegar a un acuerdo gracias a que han podido hacer llegar mi reclamo
Gente de Cbet, tambien muy agradecido porque me han escuchado y han podido solucionar el problema que siendo sinceros, me ha llevado un buen susto, pero solucionado al fin y eso es lo importante
Ahora voy a poder seguir recomendando esta casa, CBET
Y por supuesto ante cualquier inconveniente, CasinoGuru que se ha movido rapido y efectivo, lo mejor que se puede esperar para estos casos
Tienen que abrir una sucursal para casas de apuestas, haganme casos, los principales problemas estan ahi, con casas de apuestas que no quieren pagar
Gracias nuevamente
Se puede cerrar el caso, a pesar de que aun tengo mas saldo para retirar, confio en que no va a haber problema
Saludos
Nestor
Dear Nestor,
Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.
Best regards,
Nick
Casino.Guru
Dear Nestor,
Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.
Best regards,
Nick
Casino.Guru
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