CBet Casino - Player’s bonus has been activated automatically without their consent.

Hello,

I have a complaint regarding issues with bonus. I recently got account in Cbet.gg

At the beginning of January because they have a good selection with Sports bets. 

My first deposit was in value of 500 Euros in 1 January. I tried to deposit 250 it didn’t went true so i tried again i transferred suddenly 500 Euros. But that’s not the problem. I start betting on fotball and csgo matches everyday and managed to raise up my balance to 2429,36 euro. I could not place bet the amount I would sometimes 100 euros, i will get limits max win( I have screenshots of that). I’m a person who never accept bonuses offers the reason is that restrictions of not withdrawing and i would not take the chance since i do not know the Cbet.gg that well. I did not accept or been given bonus offer. 

I have 2429,36 Euros in my account on Cbet.gg 

I tried to withdraw to my bank account and to my surprise i had 200 bonus attached to my winnings I did not know about. It’s a sport & esport welcome bonus. I will send screenshot of that bonus which is ridiculous. I contacted customer service on live chat and told me I have activated 200 Euros date 7.1.21

which I did not. I checked my activities did not found that I did activated bonus that date of my betting history. I found out that my whole balance was on bonus and can’t withdraw nothing all. I will upload transaction history here so it validates my words. My winning should be available for withdrawl.

I have contacted them on mail to solve this, they have not responded to any emails. I have only reached them on live chat support, they never answered me on why all my winnings is on bonus. I’m not the only who experience this before in cbet.gg

I would like make withdraw and move on. Hopefully we can solve this. Please contact me if you need further informations.

Dear Abdi23,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Hello Petronela

Thank you for your time i really appreciate. It’s really strange they still didn’t answered my mails. I would like to continue on email, i have send you some information on email in this case.

Thank you very much, Abdi23, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.