CBet Casino - Player claims that payment has been delayed.

I won two bets on September 15th, and I have yet to be paid. My bets have neither been acknowledged as lost nor won.

I made a complaint and was told to wait 24 hours, but nothing happened.

Then I was told to wait 48 hours, and still nothing.

I was then told to wait 48 business hours, yet still nothing.

I was told to wait one week, and once again, nothing.

I was informed that there was a supplier error and that my request was in their hands; they assured me that they would manually process my payment (they told me this over a week ago), but I have seen no progress.

Now, they've told me that I will receive an email from their boss regarding my issue, and they'll address it WHEN HE HAS TIME! I did receive an email, but it did not present any solutions. They still claim to be handling my issue, but nothing has changed.

I am out of patience; they have run out of excuses to give me—this is a scam.

Dear juanj99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, if the casino has already correctly verified my account, I will wait 14 days. thank you

In 10 hours the 14 days will be over and I still haven't received a peso from this scammer's casino.

Hello, it's been 14 days since I won my bets and they still haven't paid me. What I can do? I'm tired of waiting, they send me the same messages

"I have been informed that your case has already been analyzed, you will receive an email shortly"

I received this message more than 10 days ago and I don't receive anything, on top of that the support sends me the same thing, it seems like I'm talking to a bot.

Dear juanj99,

Have you received your withdrawal from the casino yet?

No, they still haven't paid me a peso

What I can do? It's been 15 days

Day 16 and they still don't pay me, with the same excuses

Thank you for your reply, juanj99. Could you please clarify whether you are waiting for a pending withdrawal to be processed, or if the result of the bets you mentioned in the first message still have not been reflected in your casino account?

Which games did you focus on - slots, live casino, sports betting, etc.?

Dear juanj99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.