CBet Casino - Player believes that their withdrawal has been delayed.

Waited for 1 week for withdrawal, contacted their customer service 3 days ago who said they would prioritize the matter and that they were behind but still nothing should not take this long, now they have some maintance so you can't even enter the page or can reach customer service there. Don't know why they take so long

Dear Fozty,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, the amount should be 1000 eu was wrong

Still no payment and can't even log in to account

Dear Fozty,

Have you received your withdrawal from the casino yet?

No

Thank you for your reply, Fozty. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your bonus with or without an active bonus, please?

Dear Fozty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.