The player's withdrawal is delayed for over a week. The complaint will be now closed as the player stopped responding.
Cazimbo Casino - The player's withdrawal is delayed.
Amount: €1,000
Cazimbo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Cazimbo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I do not receive my money .
I submitted the first withdrawal request on 08.07. provided, the second on 12.07.
The third, however, is from today.
When asked about the first two, it is always only said that I have to be patient.
Automatic translation:
Public
Public
2 years ago
Hello PYRX1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cazimbo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I opened the account on July 8th, 2022 and sent a copy of the debit card and ID card by email.
However, an email came back that no documents were currently required.
If they do, they are at least available. I deposited via Sofortüberweisung and selected bank transfer as the payout method - so the accounts are identical.
And I didn't claim any bonus. All winnings were obtained using freely available funds. The first requested transfer simply no longer appears in the transaction history, the other two are noted there as pending. One of them from 12.07- and still pending and cancellable. The automatically generated answers are always the same via email and live chat.
Automatic translation:
Public
Public
2 years ago
Translation
Thanks for the platform, I received the first part of my money yesterday.
Automatic translation:
Public
Public
2 years ago
Hello PYRX1,
I'm glad to hear that. Please let us know when the full amount arrives.
