Caxino Casino - Player’s struggling to withdraw her winnings.

My account is full veryficate and they dont want pay out mine withdrawal , is not big becouse only 45€ ! 

For a reason i Heard that first i must veryficate my CLOSED accounts on sisters sides like wildz or wheelz . 

I send emails about it but from 4 days mine withdrawal is just pending and nobody want to help me 

Hello Sylwia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Sylwia, could you please clarify if you have already provided your documents to the sister casino as required?

Yes but all the Time they are looking for sonething new …

Thank you very much Sylwia for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sylwia,

I'm Nick and I'll be assisting you from now on. I would like to ask Caxino to join us and help us resolve the player's issue.

No problem

i want only mine money

my account is veryficate and i will not feryficatw closed account on wheelz to get money from caxino .

mine withdrawal is just failed deposit and this deposit should back to mine bank account but it didnt …

Unfortunately, we haven't receive any respond from the casino yet. Please note, if we won't get any answer from them within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.

They still keeping witdrawal

i have hope we will get a answer from them very soon !

Dear Sylwia,

We've just find an alternate way to contact them so I'll give them 3 more days to give us some information about the case. I hope they will be answering this time.

Regards,

Nick

Thanks 🙂

Dear Sylwia,

Based on the last information received from a casino representative, we should get an answer on the complaint within this week. I really hope we will receive some information already as it seems to take longer than it should.

Thank you for your time

Dear Sylwia,

Unfortunately, we haven't receive any respond from the casino yet. Even if they replied, we get nowhere with the case and nothing was explained. We will be now forced to close the complaint as unresolved, which may negatively affect the casino's rating. The casino can however reopen the case anytime they wish to provide us some information regarding the case. I'm really sorry that we could not help you more but as the communication with the casino is not moving forward, there isn't much we can do.

Best regards,

Nick

Casino.guru