Casombie Casino - Player's money has been deducted twice from his bank account.

Good evening. I made a deposit five days ago of 70 euros at this particular casino and played normally. Today I woke up and noticed that the same amount had been withdrawn again without any consent or notification. Where should I file a complaint first? I demand my money back immediately, as this is clearly theft. Thank you for your assistance.

Dear sbaralias,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Has the additional amount of 70€ been credited to your casino account? Has the 70€ been deducted as a single transaction or in several transactions?

Has the issue with the unauthorized transactions happened to you before?

Have you communicated this problem with the casino? Send emails or chat transcripts to my email at veronika.l@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear sbaralias,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.