HomeComplaintsCasombie Casino - Player’s attempt to prevent an account registration has been ignored.

Casombie Casino - Player’s attempt to prevent an account registration has been ignored.

Amount: €15,000

Casombie Casino
Safety Index:High
Submitted: 27 Jul 2021 | Case closed : 09 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

8 months ago

The player from Finland has requested in advance to block any attempts to open an account. The query wasn’t granted. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Hi,


in the spring of 2021, I put a message to the casinos on the list on the Toxicant Link site that I should not open a gaming account with the casinos on the list and their sister casinos, yet I have managed to open and lose thousands of euros.


So I ask can you influence this responsibility issue? Are casinos required to block account creation if I have requested it in advance?

Automatic translation:
Public
Public
3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request to block any attempts to register an account? My email address is petronela.k@casino.guru. Have you had, at that time, any casino account opened?

Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

However, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Public
Public
3 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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