Casobet Casino - Player has been accused of playing a restricted game.

I have played a lot of casinos and this is the first one to let players play banned games during a bonus and not tell them or prevent them from doing so. I am used to casinos like Bitstarz who wont let you even enter a game you cant play during a bonus. I guess i was wrong to assume casobet would be the same way. I played for 3 days doing everything i could to stay compliant and trusted them to kick me out of a game if i wondered to a bad place. Well After 3 days i had completed the bonus requirements and tried to withdraw. it took me emailing them multiple times to even get an answer as to why i could make a withdraw. They told me i played a spin of a banned game at some point and reduced my balance from well over $500 to $34. which is less than they allow you to withdraw. so They f****d me, and hard. Absolutely pathetic and cowardly.

Dear krinklekut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.

Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear krinklekut,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.