Casinonic - Player’s withdrawal has never reached her bank account.

I tried to withdraw $500. when I spoke to them they said my bank declined the deposit. I rang my bank and casinonic never tried to deposit the amount.. They then said the money was re credited to my account but it wasn't. when I asked for proof of this they stated they were unable to show me. they will not pay me back my $500

Dear Renee,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to petronela.k@casino.guru. Could you please advise how many days ago you’ve requested your withdrawal and if it were your first one in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, Renee, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou Petronela

Hello Renee,

I looked at your complaint and will do my best to help you. I would like to invite Casinonic Casino into this conversation. Please, can you tell us where is the problem with player's withdrawal request? Can you provide some relevant evidence that you have credited $500 back to the player's account? Please, send it to my email address: viliam.v@casino.guru.

$100 that I tried to get out was returned to my gaming account over night. and now casinonic won't respond to my messages about this

I have just put in another request for cash out for $300.05. let's see what happens with this amount!!!!

I have played out my balance and will not be engaging with casinonic anymore. I will be taking this further through other avenues. Thankyou for your time.

Dear Renee,

Our financial department did approve your cashout requests for $500 and $100 requested to your credit card. However, the payment provider was unable to process these transactions due to the following issue: due to credit restriction violation/the available amount exceeds the limit.

Unfortunately it sometimes happens that cashout processing fails. There may be different reasons for this. For instance, there may be some limits on the recipients card for the number of transactions per day. In such cases when withdrawals are not going through to the card we have alternative payment method - bank transfer. Bank transfer option is available for all cashouts from $500 and more. 

The unsuccessful withdrawals were credited back to your player account and email notifications were sent to you. From what we see on your account you played through these funds that were returned to your balance after cashout attempts failed.

We apologize sincerely for this situation and hope your future withdrawals will be successful.

Kind regards,

Casinonic Support Team

I rang my bank, there was not issues on my side. My bank never Recieved anything from anyone for those amounts Emails for failed transactions were not sent to me. The only emails I Recieved were , receipt of funds that I paid into the gambling account, and an email stating that my ID was excepted. I tried to cash out 2 amounts one that was $500 and one that was $100. neither of these went into my bank account. Casinonic is a dodgy site and if anyone is reading this don't play with this site. they will take your money but won't pay out your winnings.

and as I said in my earlier email, I am taking this issue to another avenue. hopefully by the end of that, casinonic will not be operating, at least for anyone in Australia...

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.