Casinonic - Player's deposit never reached their casino account.

Deposited via the bitcoin wallet address they provided me with but funds never reached my account. 

I sent a screen shot of the transaction to their support but it's been  five days now and still no funds or resolution, all they will say is they are waiting to hear back from the 'provider' 

Dear Blake,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your payment. There is not much we can do to help you at the moment. If there is a problem with the payment provider, we will have to wait for it to be resolved. I recommend you to wait for a week and inform us about the progress. 

Best regards,

Peter

Hello Blake,

is there any update on the issue?

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.