HomeComplaintsCasinonic - Player’s deposit has never been credited to his casino account.

Casinonic - Player’s deposit has never been credited to his casino account.

Amount: €100

Casinonic
Safety Index:High
Submitted: 02 May 2022 | Resolved : 11 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

Public
Public
1 year ago
Translation

Hi, I deposited the money and after 60 minutes still nothing. The only statement from the support is that they now see that the case is being processed. How can you give your name to the casino? Totally dubious.



Automatic translation:
Public
Public
1 year ago

Dear Adrijan2011,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Public
Public
1 year ago

Dear Adrijan2011,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
1 year ago
Translation

Hi, the money has now arrived. I closed my account there because I don't think it's serious. You can then close the case.


greetings and thanks

Mario

Automatic translation:
Public
Public
1 year ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Adrijan2011, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news