The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
Casinonic - Player’s deposit has never been credited to his casino account.
Amount: €100
Casinonic
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I deposited the money and after 60 minutes still nothing. The only statement from the support is that they now see that the case is being processed. How can you give your name to the casino? Totally dubious.
Automatic translation:
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2 years ago
Dear Adrijan2011,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.
Could you please advise if you have contacted your payment provider/bank already? They need to be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear Adrijan2011,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hi, the money has now arrived. I closed my account there because I don't think it's serious. You can then close the case.
greetings and thanks
Mario
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Adrijan2011, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
