Casinoin - The player struggles to withdraw his winnings.

Good evening, I made a withdrawal and they cancel it for 4 days. Although they don't ask for KYC. As an exception they asked me. Nevertheless, I sent them what they asked for. They still answer me. I think they do it on purpose so that I can play whatever money I have in the account and not withdraw.

Hello thanosttt89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

It's been 10 days. He was canceling my withdrawals without reason. I asked him and they asked me for account confirmation. I sent them the documents they wanted. And now they're asking me for a card that I made a deposit 2 years ago and it's canceled. I've applied to my bank for confirmation and I'm waiting.

I sent them the certificate and the card that was missing 2 days ago and I'm waiting.

Hello thanosttt89,

Definitely give the casino a few days to process it and let us know by the end of the week if there's been any update regarding the verification.

Issue resolved. They deposited my money.

Thank you very much!

Thank you thanosttt89 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick