The player from Finland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.
Casinoin - Player’s struggling to withdraw his winnings.
Amount: €800
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I sent my documentary 25-26.29.2020 all this a casino that I could Account assurance ready and I could bring my money.
but the casino rules have a time of 3-16 days for verification.
I now have this 16 menossa.olen visited 10 times to ask that what this all takes when the other casinos will do this same thing within 1-3 days.
don't answer the question. just say that when you are ready.
i find this kind of pull starting to feel unreliable.
they are just waiting for the player to play their winnings away !!
could you contact there to ask if they are operating there legally now?
i have 800 euros waiting for a withdrawal there but it starts to feel like you never get them from there.
Automatic translation:
Public
Public
4 years ago
Dear Jan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please allow the casino a few days to receive your documents and check them thoroughly. We kindly ask you for some patience until this process is completed.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hello !!
that review took 16 days. too long. should now just contact the authorities and order to speed up the review.
no other casino has to wait that long !!
and when in a chat with them yesterday i put a message that i put a complaint here to the casino guru about them so they said nothing.
i made this complaint here and told it so then after about five minutes the customer service representative said that my account has been verified and i can withdraw my money 🙂
I think my complaint eventually gave them momentum.
I got my money withdrawn.
PUT THERE IN CASINO'S CASINO REVIEW THAT IT TAKES 16 DAYS TO ACCOUNT YOUR ACCOUNT !!.
can now close this conversation, thanks for your help 🙂
Edited
Automatic translation:
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
