The player from Germany has noticed that she is not able to find a few games. The player decided she was no longer interested in our help, therefore we closed the complaint.
Casinoin - Player has pointed out that a few games disappeared.
Amount: €1,000
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After I did a review of Casinoin yesterday and noticed that certain games could not be right, these games have strangely disappeared from the offer. What's going on. Have I stung a wasp's nest is very strange. These are the games Wandet Dead or live and Chaos Crew. I've written to support several times but haven't gotten a response.
Automatic translation:
Public
Public
2 years ago
Dear bigbig60,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have noticed that you are not able to find and play these games?
Could you please clarify the dispute value (€1,000)?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I've already invested about as much in the games, something must come back at some point if the RTP is right. Overall I'm satisfied with your casino.
Automatic translation:
