Casinoin - Player has been accused of opening multiple accounts.

I was able to withdraw once, but this time I was asked to submit my identity verification documents.

Hello

Please be advised that our security department has discovered additional accounts that you have registered in our system. All detected accounts have been blocked for violating our terms of service (Article 1

13. If a player attempts to open or opens more than one account per website, all accounts may be blocked or closed. household3).old3).old3).

I got this reply:

Dear t55572717,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Once my mom accidentally made a deposit to Casino Inn with my Vega wallet.

But the address is different and the IP address should be different.

I can't live and I want to die.

What should I do now?

Just to clarify, am I understanding correctly that your mother utilized your payment method to deposit funds into her casino account? Are you and your mother sharing the same device, email address, or any other personal details?

Above all, if gambling no longer brings you joy and happiness, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (here).

Just to be clear, did I understand correctly that your mother used your payment method to fund her casino account? You and your mother have the same device, email address, Do you share other personal information?

My mother didn't realize that she spent it at the time, and after the game ended, she noticed that her money hadn't decreased and reported it to me.

My mother uses my old mobile phone, so it's possible that we share an email address.

Because we are parents.

If the money is not returned, I will kill my mother and die myself.

I'm really sorry but I do not understand if your mom used your payment method to send money into her casino account. Could you please clarify?

Once again, I strongly recommend contacting the Help Centers that I mentioned in my previous reply as you seem to be having a hard time with your gambling.

Hello,

Kindly note that after internal communication it was decided to return the customer available funds despite the fact of registering multiple accounts which goes against the company policy.

For that, the customer is required to log in to his account and withdraw available funds. The account will get blocked again once the payout has been processed.

Additionally, please find below some well-known organisations that can aid in offering any help and support you may require:

https://Gamblingtherapy.org

https://Gamblersanonymous.org

Also, one helpful step to prevent gambling is installing software that will block any access to gambling websites. Do note that this may come at a cost. See below for a few examples:

https://gamblock.com

https://betfilter.com

https://gamban.com

Kindly note, these are third-party websites and software. Our company is not responsible or reliable for any use or cost connected to them.

We wish you the best of luck.

Dear customer,

We have been notified that you successfully withdrew the remaining amount from your account.

Kindly be advised that your account has been blocked again.

Please let us know if we can be of any additional help.

Kind regards,

Casinoin Team

Liar. Money has not returned to Vega wallet.

Dear CasinoGuru,

Could you please provide an email where we could send proof that the customer withdrew the remaining funds?

The account balance is zero, the account was blocked again.

Thank you.

Any supporting evidence can be sent to petronela.k@casino.guru. Thank you very much in advance.

Dear Petronela,

The screenshots from the customer's account proving our words were sent to the provided email.

Thank you.

Thank you very much, Casinoin Team, for your email and supporting evidence.

Dear t55572717,

Could you please advise if you received the funds already?

Hello,

The money was sent to the wallet attached to your account t55572***@gmail.com in the Casinoin system. It was previously used for deposits & withdrawals, and it's different from the one provided on the screenshot.

Due to the fact of multiple accounts registration, it seems that you are confusing the wallets.

Regards,

Submit your evidence.

Didn't you guys send money to your mother's account?

Every time I apply for a withdrawal, there is a problem and I can't withdraw, so isn't that my mistake?

We have received supporting evidence from the casino that the money has been transferred to the account t55572***@gmail.com. Is that the account that your mother used to deposit funds? Please check and let me know.

Dear t55572717,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

that's right.

Thank you, t55572717, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. t55572717, please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru