Casinoin - Player complains that they didn’t receive Free Spins.

Als erstes mal Bitte Casino Guru ich mal die Gesamt Auswertung upzudaten. Die Bewertungen geben diesen Casino einen Freischein für Betrug.

Ich habe eingezahlt 20€ habe Bonus erhalten jedoch doch nicht meine 60 Freispiele

Support Antwortet nicht von daher die Beschwerde.

Dear HAL9000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to communicate this issue with casino? Did you receive any explanation why your Free Spins haven’t been activated? Were those Free Spins issued for a specific game?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Habe keine Antwort erhalten.

Ich möchte noch etwas hinzufügen.

Die Gewinne sind Unfair Mann kann hier schon von ausgehen von den Anderen Bewertungen das hier Abgezockt wird.

Spielverlauf

Datum

Nummer

Summe

24.10.2021

03:27:45

F2AB16B7

- 0,10 €

24.10.2021

03:27:36

7DC4E7F9

+ 0,01 €

24.10.2021

03:27:35

A714C951

- 0,10 €

24.10.2021

03:27:27

2B3C701B

+ 0,01 €

24.10.2021

03:27:27

905812CA

- 0,10 €

24.10.2021

03:27:22

4D3BBAA5

- 0,10 €

24.10.2021

03:27:17

50F02A6E

- 0,10 €

24.10.2021

03:27:08

46D9EAB0

- 1,00 €

24.10.2021

03:27:04

B7E291CF

- 1,00 €

24.10.2021

03:26:58

1947A630

- 1,00 €

24.10.2021

03:26:53

7BBD8313

- 1,00 €

24.10.2021

03:26:43

D9F8457A

+ 1,20 €

24.10.2021

03:26:43

57F642C9

- 1,00 €

24.10.2021

03:26:38

FA10BE69

- 1,00 €

24.10.2021

03:26:30

09878E73

+ 0,10 €

24.10.2021

03:26:30

241138D4

- 1,00 €

24.10.2021

03:26:21

440B47C8

+ 0,80 €

24.10.2021

03:26:21

E0D8E0AC

- 1,00 €

24.10.2021

03:26:17

61B4037F

- 1,00 €

24.10.2021

03:26:06

FE458132

+ 2,80 €

24.10.2021

03:25:57

D43512E4

+ 0,40 €

24.10.2021

03:25:57

1C6717D2

- 1,00 €

24.10.2021

03:25:53

2C30EE33

- 1,00 €

24.10.2021

03:25:39

AE74A017

+ 5,40 €

24.10.2021

03:25:39

8C8E1B4C

- 1,00 €

24.10.2021

03:25:34

2F31F8A0

- 1,00 €

24.10.2021

03:25:30

29F65A2B

- 1,00 €

24.10.2021

03:25:25

A8D7FE4B

- 1,00 €

24.10.2021

03:25:21

1D63A0FF

- 1,00 €

24.10.2021

03:25:16

8FC2CFC2

- 1,00 €

24.10.2021

03:25:12

FBFFBFB6

- 1,00 €

24.10.2021

03:25:03

2A540028

+ 0,60 €

24.10.2021

03:25:03

04732982

- 1,00 €

24.10.2021

03:24:58

DA94207F

- 1,00 €

24.10.2021

03:24:32

499FFB7A

+ 0,40 €

24.10.2021

03:24:32

61FDE11D

- 1,00 €

24.10.2021

03:24:28

DADA00F1

- 1,00 €

24.10.2021

03:24:20

398FAEDF

+ 0,10 €

24.10.2021

03:24:20

5ED3C5BA

- 1,00 €

24.10.2021

03:24:02

9A0809D6

+ 2,20 €

24.10.2021

03:23:58

1699BF06

- 1,00 €

24.10.2021

03:23:53

350B3F14

- 1,00 €

24.10.2021

03:23:43

912CF490

+ 3,60 €

24.10.2021

03:23:43

C2ECCAD3

- 1,00 €

24.10.2021

03:23:39

44052299

- 1,00 €

24.10.2021

03:23:34

F7FBAB26

- 1,00 €

24.10.2021

03:23:29

82A7DFC3

- 1,00 €

24.10.2021

03:23:18

96881817

- 1,00 €

24.10.2021

03:23:14

854B9152

- 1,00 €

24.10.2021

03:23:09

A8CCE11C

- 1,00 €

24.10.2021

03:23:05

50123DDC

- 1,00 €

24.10.2021

03:22:48

C09B1B09

+ 1,20 €

24.10.2021

03:22:48

67ABF9E8

- 1,00 €

24.10.2021

03:22:39

4016CDBF

+ 1,00 €

24.10.2021

03:22:39

223E82EB

- 1,00 €

24.10.2021

03:22:35

10DD235B

- 1,00 €

24.10.2021

03:22:30

AF9F52E6

- 1,00 €

24.10.2021

03:22:26

2261A48C

- 1,00 €

24.10.2021

03:22:14

63A43D36

+ 0,70 €

24.10.2021

03:22:13

10B171C1

- 1,00 €

24.10.2021

03:22:04

440DAD66

+ 0,90 €

24.10.2021

03:22:04

FFF8E62D

- 1,00 €

24.10.2021

03:21:59

C3AE5215

- 1,00 €

24.10.2021

03:21:55

A834F51E

- 1,00 €

24.10.2021

03:21:50

6F40DE4C

- 1,00 €

24.10.2021

03:21:40

45739EF4

+ 2,40 €

24.10.2021

03:21:40

4750F17A

- 1,00 €

24.10.2021

03:21:32

4B74BB6C

+ 0,30 €

24.10.2021

03:21:32

C38D7501

- 1,00 €

24.10.2021

03:21:27

48B488B6

- 1,00 €

24.10.2021

03:21:23

84A1DC18

- 1,00 €

24.10.2021

03:21:14

4FC1EF01

+ 0,80 €

24.10.2021

03:21:14

971EB569

- 1,00 €

24.10.2021

03:21:09

A4AA244F

- 1,00 €

24.10.2021

03:21:05

C8572262

- 1,00 €

24.10.2021

03:20:50

C2242C63

+ 1,30 €

24.10.2021

03:20:50

6367792C

- 1,00 €

24.10.2021

03:20:41

3B433B55

+ 0,30 €

24.10.2021

03:20:41

CE493757

- 1,00 €

24.10.2021

03:20:37

7350CF4B

- 1,00 €

24.10.2021

03:20:32

2D5ADCE3

- 1,00 €

24.10.2021

03:20:27

9916E9CE

- 1,00 €

24.10.2021

03:20:17

FE797E22

+ 1,40 €

24.10.2021

03:20:17

F25167D1

- 1,00 €

24.10.2021

03:20:12

6A22FB45

- 1,00 €

24.10.2021

03:20:08

0A76B6B5

- 1,00 €

24.10.2021

03:20:03

CCDB88C8

- 1,00 €

24.10.2021

03:19:55

C7542A54

+ 0,20 €

24.10.2021

03:19:55

852BC150

- 1,00 €

24.10.2021

03:19:50

8B31718A

- 1,00 €

24.10.2021

03:19:46

ADC9EB05

- 1,00 €

24.10.2021

03:19:41

33233CE6

- 1,00 €

24.10.2021

03:19:18

BFBBDF86

+ 1,10 €

24.10.2021

03:19:18

F9EA19A4

- 1,00 €

24.10.2021

03:19:13

982F1B72

- 1,00 €

24.10.2021

03:19:09

FD250405

- 1,00 €

24.10.2021

03:19:04

6F72EB54

- 1,00 €

24.10.2021

03:18:49

B9843476

+ 1,20 €

24.10.2021

03:18:49

E72D906E

- 1,00 €

24.10.2021

03:18:43

DFEC0469

- 1,00 €

24.10.2021

03:18:39

7BDD0A32

- 1,00 €

24.10.2021

03:18:33

C995D9B7

- 1,00 €

24.10.2021

03:18:28

47887666

- 1,00 €

24.10.2021

03:18:11

F855F8E6

+ 0,88 €

24.10.2021

03:18:11

80D235DF

- 0,40 €

24.10.2021

03:18:06

1C43E860

- 0,40 €

Thank you very much, HAL9000, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello HAL9000!

I will take care of your complaint from now on. In order to proceed, please let me invite representatives of Casinoin into this complaint in order to help us resolve the issue.

Hello,

Thank you for your request. It's under review in the corresponding department.

The Support Team is 24/7, so it's just impossible that nobody replied to the customer as he claims.

Anyways, we will investigate it further on in order to understand the situation and assist the customer with the issue asap.

Kind regards,

Casinoin Team

Dear HAL9000,

Could you please specify which email address did you use at Casinoin as the representatives are not able to locate aforementioned address?

Hello HAL9000!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.