Hello,
I’m sincerely sorry for any inconvenience you’ve experienced.
Unfortunately, our card payment provider is experiencing a technical outage due to which the card transactions were not processed correctly and have actually failed status. According to the latest information received, the funds that were not credited to players’ bank accounts will be returned to the accounts in our system within 7 business days. Once the funds are received back, you will be able to request a new payout using an alternative method after that.
Please reach out to the customer support, so they could provide you with the alternative payout options and credit a bonus as an apology for the inconvenience caused.
Please be assured that our technical team is working closely with the payment processor, and we are committed to resolving it as soon as possible.
We appreciate your patience and apologise for the inconvenience caused.
Yours sincerely,
Casinoin Team
Hello,
I’m sincerely sorry for any inconvenience you’ve experienced.
Unfortunately, our card payment provider is experiencing a technical outage due to which the card transactions were not processed correctly and have actually failed status. According to the latest information received, the funds that were not credited to players’ bank accounts will be returned to the accounts in our system within 7 business days. Once the funds are received back, you will be able to request a new payout using an alternative method after that.
Please reach out to the customer support, so they could provide you with the alternative payout options and credit a bonus as an apology for the inconvenience caused.
Please be assured that our technical team is working closely with the payment processor, and we are committed to resolving it as soon as possible.
We appreciate your patience and apologise for the inconvenience caused.
Yours sincerely,
Casinoin Team