Gransino Casino - Player's account request to be closed is ignored.

Παρά τις συνεχόμενες εκκλήσεις μου να μου κλείσουν τον λογαριασμό, με αγνοούν με αποτέλεσμα κάποτε να παίζω. Αυτό έχει ως αποτέλεσμα να βρίσκομαι σε πολύ κακή οικονομική κατάσταση. Τους παρακαλάω αλλά δεν κλείνουν τον λογαριασμό. Χρειάζομαι την βοήθεια σας.

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Dear geo74,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila