OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Jozef K.

12/2025

Read our 888 Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Wide variety of live dealer games
Above average withdrawal limit
Deposits by cryptocurrencies are accepted
Simple and clean website design

No game provider filter

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (13)

Payment methods

Show all (9)

Transaction limits

Withdrawal limits

$30,000

per month

Win limits

Unknown

Language options

Website

Available in 2 languages

EnglishArabic

Live chat

Available in 2 languages

EnglishArabic

Customer support:

Available in 2 languages

EnglishArabic

Licensing authorities

Curaçao (CGA)157063
Verified

888 Casino Review

The goal of this review was taking a closer look at 888 Casino. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. 888 Casino scored a High Safety Index of 8.5, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our 888 Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – 888 Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of 888 Casino, we have looked closely into the Terms and Conditions of 888 Casino and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based upon our estimates and collected information, we consider 888 Casino a very big online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature 888 Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, 888 Casino has scored a Safety Index of 8.5, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of 888 Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of 888 Casino to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding 888 Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 87 complaints about this casino in our database. Because of these complaints, we've given this casino 41,641 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of 888 Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Based on the 44 user reviews of 888 Casino in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

888 Casino has estimated annual revenues higher than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.

888 Casino is licensed by Curaçao Gaming Authority in Curaçao.

Payment options, withdrawal limits and win limits

888 Casino supports 9 deposit methods. This includes: Neteller, Skrill, VISA, Mastercard, CashtoCode, Finrax, Voucherry, fawry, MuchBetter.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 30,000 per month	No win limit
USD 30,000 per month
GBP 30,000 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at 888 Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
Arabic			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at 888 Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of 888 Casino as average.

Casino games and slots available at 888 Casino

Players can enjoy these types of casino games at 888 Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 13 game providers are available. This includes Playtech, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, AceRun, Origins (playtech), Spearhead Studios, 888 Gaming, 4ThePlayer, Peter & Sons, Ruby Play, Spribe, Reel Play.

888 Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

As of right now, our database holds 2 bonuses from 888 Casino, including:

100% up to $1,000
50% up to $1,000

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

Operator Sunflower Seed B.V.
Established 2024
Estimated annual revenues > $100,000,000

Casino Bonuses

888 Casino bonuses

Browse all bonuses offered by 888 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of 888 Casino

This is a place to share experience with 888 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 44 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Brister

Bronze

Austria

• 6 days ago

A "great" site for beginners. Lose and you're on the downward spiral. The maximum bonus I received was $40. And $4 when you're betting $1 per spin is an insult. Three deposits – zero bonuses. Change the platform.

Variety of slots

It's hard to win
Passive support service
Victories and losses are not equal

IonCojocari

Bronze

United Kingdom

• 8 months ago

I rarely write reviews, but after what I went through with 888 Casino, I feel I need to warn others. If you value your money and peace of mind, please read this before depositing a single penny.

On the evening of the 17th of August 2025, I wanted to relax with a quick 5–10 minute session before bed. I opened a new account with 888 Casino, deposited £800, and within seconds my account was disabled. No warning, no chance to play, nothing. Instead of enjoying a short game, I spent the entire night arguing with their support team, desperately trying to regain access to the money I had just deposited.

⸻

The Verification Nightmare

I’ve been through account verification before with other casinos, and usually it’s straightforward. With 888 Casino, it was an absolute circus.
• I sent a utility bill dated 10th August 2025, showing my address clearly. They rejected it.
• I sent my UK driving licence, a perfectly valid government-issued ID. They said it wasn’t acceptable.
• Every time I provided something, they just asked for something else, giving no explanation why the previous documents weren’t good enough.

It became obvious they weren’t genuinely verifying me – they were stalling.

⸻

A 10-Minute Play Became an All-Night Fight

What should have been a few minutes of entertainment turned into an all-night ordeal. I was up until morning, sending photo after photo, document after document, only to be met with constant rejection.

Instead of being treated like a valued customer, I was treated like a criminal. My money was taken instantly, my account was locked immediately, and I was left with no access and no answers. Even now, I still don’t know when – or if – I’ll get my £800 back.

⸻

Unprofessional and Unhelpful Support

Customer support was robotic and dismissive. They gave me generic copy-paste responses, never explaining why my documents weren’t good enough. A UK driving licence not accepted as ID? A valid utility bill rejected for no reason? It was absurd.

At no point did they offer real help. Their only goal seemed to be dragging things out, keeping me locked out of my own account while holding onto my money.

⸻

Why This is Dangerous

If this is how they treat a new customer making their very first deposit, imagine what happens when someone actually wins a large amount. Will they ever see those winnings, or will they be trapped in the same endless cycle of "verification" excuses?

Casinos are supposed to offer entertainment. 888 Casino instead caused nothing but stress, wasted hours, and left me feeling trapped.

⸻

Final Thoughts

At this stage, I don’t know if I will ever get my £800 back. Maybe they’ll release it, maybe they won’t. But one thing is absolutely certain:

👉 I will never use 888 Casino again, and I strongly advise everyone else to stay far away.

They take your money instantly, disable your account immediately, and then bury you in an endless loop of document requests. No fun, no games – just stress, frustration, and the sickening feeling of being scammed.

I signed up for 10 minutes of entertainment. Instead, I lost an entire night fighting with customer support, and I’m left wondering if I’ll ever see my money again.

For me, that’s enough. 888 Casino has lost my trust forever.

Temporarily disabled account
Straight away after my first deposit

ReMar222

Silver

Austria

• 9 months ago

Personally, I haven't had any problems so far. I think this casino is pretty fair; according to my account, it's 50/50, or there's always a minimal difference between the deposits and the casino's payouts to me.

Large selection of slots and new ones added daily
Grosse Auswahl an Slots und täglich kommen neue
Skrill, Paysafe, Revolut and Visa - fast payouts
Skrill, Paysafe, Revolut und Visa - rasche auszahlungen
Very advanced profile overview
Sehr hochentwickel Profil Übersicht

Own bank or MasterCard withdrawals sometimes take up to 8 hours
Eigene Bank bzw. MasterCard dauert Auszahlung ab und zu bis zu 8 Stunden
Too little customer support or rather almost none
Zu wenig Kunden support oder eher so gut wie fast kein

TNAgambler

Silver

Finland

• 1 year ago

888 Casino is one of those "legacy" names in the online gambling world. It’s been around forever, and at some point, that name probably meant something. These days? It feels more like they’re trading on nostalgia than offering a genuinely competitive experience.

The platform looks like it hasn't been meaningfully updated in years. The interface is slow, cluttered, and oddly buggy for a site with such a big name behind it. Even the game selection, while technically large, leans heavily on outdated titles and a lot of filler. And when it comes to withdrawals or support? Be ready to wait—and wait.

Their promotions and welcome offers sound good on paper, but once you get into the fine print, it’s the usual story: heavy wagering requirements, unclear terms, and a general sense that they’re more interested in keeping your money than letting you enjoy it.

After feeling pretty burned out by the whole experience, I tried branching out to a few newer, lower-key platforms. To my surprise, I came across one that actually focuses more on smooth gameplay and less on hype—no massive promises, just consistent performance. Honestly, a refreshing change.

888 might still have the name, but that’s about all it has going for it. These days, there are better places to play—you just have to be willing to look past the big brands.

thomas45

Bronze

Malta

• 1 year ago

888Casino has been a pleasant and fair experience for me so far. RTP is excellent, has many games & game providers. Their app is well optimised and I am very surprised by the mixed reviews, as honestly the level of this casino is up there with Bet365 (which is the greatest casino I had ever registered to)

888casino for me comes in second place. I like their customer support which verified my account on the spot and I was very surprised by the quick KYC process.

After that, withdrawals are almost instant. For me it takes less than 20 minutes.

I am very surprised by the 7.4 Rating & mixed reviews on this page.

Almost instant withdrawals
KYC verification is almost instant (Live chat agent assisted)
Great providers and games
Brilliant app & website
Good bonuses

Nothing so far

Maurizioandriola

Gold

Italy

• 1 year ago

Crazy! They don't pay credits for months!!!! It's become a scam site! Never again!!! I'm trying to get my withdrawal! And on top of that I have 3 blocked games!!

They don't pay the credits
Non pagano i crediti

m-lik

Bronze

Ireland

• 1 year ago

It's a good casino where I've spent a lot of time, more than 100 hours. I can't say anything about the support, because I didn't contact them, and all the information I needed I found manually within the service.

morsi

Bronze

Italy

• 1 year ago

they promised me a welcome bonus of 1000 euros and I've been playing for 2 years I haven't seen anything from that bonus and when I asked them they told me that and the choice of site I'll let you imagine how much money I put in in 2 years without downloading anything they always have RTP high (as they say) and the slots don't even pay the average figures and when you complain they tell you it's a matter of luck (and the usual excuse to leave you with nothing to say
) and we don't talk about poker at all,, there are certain players who always win even with rubbish as if they could see yours so no one has any hope of winning... and as they did with many players if you talk they'll tell you to self-excuse yourself or they block you...a terrible experience to forget

I've never had a withdrawal, so I don't know
non ho fatto mai preliavo ,quindi non so

Clifton

Bronze

Malta

• 1 year ago

Enjoyable, efficient, and love support. The casino has got plenty of games with got RTP.

Good customer support and always there to make your gaming experience enjoyable. Bonuses are given and plenty of slots and games to choose from.

Alessandro-R

Bronze

Italy

• 1 year ago

My friend told me to try this casino, because they've been playing there for year. I really like it, because of the high rtp and good odds. However, they need to introduce more bonuses! I hope someone from 888 reads this and changes it, because it's a joke.

High rtp
Good odds
High payout

Few bonuses

LeonTheFischer311

Bronze

Spain

• 1 year ago

This is my favorite gambling site. Really nice welcome bonus and a good experience. I've been playing here for a while now. Support is bad tho, not responsible, so I have to read all the T&C on my own.

Welcome bonus
Games selection

Lack of live support

deastoncupw

Silver

Canada

• 2 years ago

888 was the place I started online gaming. Once more providers became available, I moved to other platforms that have better loyalty schemes.

Their bonuses and loyalty are alright, but nothing to write home about.

They have a pretty good variety of games, and depositing was always immediate. I never needed to contact customer service for any reason so I cannot comment on that.

They never provided any actually free spins, any bonus was always as a result of a minimum deposit.

Hassle free experience from beginning to end

There are other providers with better loyalty systems

noahottod

Bronze

Germany

• 2 years ago

The site is nice, but I had no luck here. That's why I don't particularly like this site. She seems unhappy to me :(

Long history
Long history
bonus
Bonus

support
support

terePati

Bronze

Italy

• 2 years ago

I deposited and won and they don't pay me, it doesn't get any simpler than that, they talk about controls that are not very clear but the fact is that I don't see my money, and I will have to consult a lawyer to get me paid, make your choice

misleading and unclear
ingannevole e poco chiaro
requests for documents to avoid paying
richieste di documenti per non pagare
Account blocking for trivial reasons
blocco del account con motivazioni futili

mikegraceee41

Bronze

Germany

• 2 years ago

This site didn't give me what I expected. Investment transactions are very fast, but when it comes to the withdrawal process, they slowed down a lot and even blocked my account. I have no idea why. Stay away!!!

live support and everything
suporte ao vivo e tudo mais

juroberta33

Bronze

Brazil

• 2 years ago

They don't pay, I've been trying to withdraw my amount since October 21st, they've already deleted my account without my authorization, they ask for documents every week and they don't pay me.

Terrible
Péssimo
Horrible
Horrível
Terrible service
Atendimento terrível
Unprepared attendants
Atendentes despreparados
Without respect
Sem respeito
Fraud
Fraude

bufalojack

Silver

Spain

• 2 years ago

Known for its popularity and reliability, 888 Casino Es has been operating since 1997 and is widely recognized for its high quality games and payment options. This online casino focuses on quality rather than quantity, with a catalog of over 200 games including slots, table games and exclusive titles, developed by leading providers such as NetEnt, Pragmatic Play and MGA. The 24-hour live casino section offers an immersive experience with games such as roulette and blackjack.

In terms of accessibility, 888 Casino Es shines with its mobile compatibility, offering a seamless user experience on Android and iOS devices through its website and mobile app. Regarding safety and legality, it is regulated by 888 Spain PLC and has licenses from the DGOJ, ensuring fair games and random results verified by Gaming Associates.

The user experience is enhanced by various deposit and withdrawal options, including e-wallets and credit/debit cards, and a state-of-the-art data protection system to ensure transaction security. Additionally, 888 Casino offers regular promotions and 24-hour customer support.

Long history since 1997.
Larga trayectoria desde 1997.
Compatible with mobile devices.
Compatible con dispositivos móviles.
eCogra Certification.
Certificación eCogra.
Live dealer games and high limits.
Juegos de crupier en vivo y límites altos.
High payouts (over 96% for all games).
Altos pagos (más del 96% para todos los juegos).

Table games contribute little to bonus wagering requirements.
Los juegos de mesa contribuyen poco a los requisitos de apuestas de bonificaciones.
Lack of live chat support
Falta de soporte por chat en vivo

gg2257

Bronze

United Kingdom

• 2 years ago

i won a fair amount of money from here, no issues with getting it onto my bank, but they then blocked my account the day after i recieved it, emails to them about this were also ignored

paid out a great win

blocked for winning

mohammed9903

Bronze

Germany

• 2 years ago

This is one of my first casinos and it still works very well as before. When I decided to come back and play again after a while, I saw that almost nothing had changed. Lucrative welcome bonus, wide selection of games and fairly quick deposits. However, I encountered a problem in the work of the support team. I wanted the conditions of the welcome bonus

1 a
1 a

vincenzo666

Bronze

Italy

• 2 years ago

I found myself very bad, to withdraw I had to provide several documents and they didn't give me the welcome bonus they promised me during registration

very high odds
quote molto alte

they didn't give me the welcome bonus
non mi hanno dato il bonus benvenuto
slow and complicated withdrawals
prelievi lenti e complicati
outrageous customer service
assistenza clienti scandalosa

bodja

Silver

Ukraine

• 3 years ago

To make verification after i won with welcome bonus i have loosed 2 months. I think is it very long period...

200 usd welcome bonus, low wager, no limit to win, only 500 usd per spin

very very long verification ...

Thaiterry

Unregistered user

Thailand

• 3 years ago

I think it is a great casino to use as far as navigation , ease of use and variety. However, customer support is a real pain to get ahold of. Live support...forget about it. They do have other methods of contact, but response back is very slow.
Withdrawals, terrible !!! My first withdrawal took forever. They sent me an email saying that my bank refused the deposit from them and returned it to them. after a long time, finally received it. They assured me there would be no problem next time. Well, the very next withdrawal was the same problem! I called my bank and the said they never declined any deposit from 888, they have no record of any type of deposit ever being decline from them. Very shady business going on here. Still awaiting my second withdrawal.

variety of gaming

Poor withdrawal practices
poor customer support

rebecca998

Bronze

Italy

• 3 years ago

if you win blocked for months unable to withdraw due to requests for documents which are then not accepted if you lose instead they do not ask for anything they are A BOOK SHOW

they ask for a thousand documents
chiedono mille documenti
withdrawals in process for months
prelievi in processo da mesi
they do not approve the documents on purpose so as not to pay
non approvano i documenti apposta per non pagare

Ironskin

Bronze

Finland

• 3 years ago

I like this Casino because it has lots of games and features. I love Wolf power game so although I lost everything it's always a pleasure. I will definitely play here again

DonPietro

Bronze

Italy

• 3 years ago

pathetic, they block the account they do not give the welcome bonus they say they will give (before depositing they tell you that you are entitled after depositing by chance you are no longer eligible) they ask for a thousand documents and they do not accept them on purpose

document requests continuously
richieste documenti continuamente
welcome bonus not given
bonus benvenuto non dato
very slow withdrawals
prelievi lentissimi
fake and useless customer support
assistenza clienti falsa e inutile

hora44pt

Bronze

Portugal

• 3 years ago

Very bad, ultra super addicted slots, I've been a customer for 1 year and a half and I've NEVER been able to win anything.

well structured website
Site bem estruturado

very addicted slots
Slots muito viciadas

ChantB

Bronze

Nigeria

• 3 years ago

The casino is not bad, but there are cons that need to be worked on.
Support team takes a long time to answer your questions and long processing times for payment

Piezza

Unregistered user

Germany

• 3 years ago

I've been playing the 888 for about 3 years. It is not true that players from Mecklenburg-Western Pomerania are not accepted. I am from MV. The game selection isn't as big as elsewhere and it feels a bit old-fashioned. But new games are added every month. Old ones disappear. But it's not bad. The bonus rules are also ok, otherwise it's like everywhere, 1h play, 1€ maximum bet and breaks between spins. I've won large amounts. These will be transferred by telegram. Works great. There is an app, various deposit options and verification is not as complicated as elsewhere.
I hope I could help.
piezza

pvajarodaya

Bronze

Thailand

• 3 years ago

I have deposited $200 into the account 10 days ago (1 September), play a bit, won $165 and then got locked out. The operation asked me to verify the documents which I have sent them on the same day. On the 3rd September, I got another rejection from the operation whom asked me for documents again, which I uploaded. Then on the 6th September, the operation request the same documents. On the 9th September 2022, they have asked me the same credit card with some info black out as before. The call centre just only say sorry but they have told me that I need to be verified in order to use their platform or make any withdrawals. I think they are deliberately trying my patience so I will eventually give up and then simply give the money to them.

Slow response time and verification
Stalling with repetitive verification delay tactics
Likely to be stealing money from me

Meriam

Gold

Cyprus

• 3 years ago

i signed up and started playing there for fun but all i got was negativity just watching my money melt no matter how much i poured no profit. i don't know how original their games are but here they are definitely modified. never again I won't go in here, if you have extra money to waste, this is definitely the place

I do not have such
нямам такъв

Safety Index explained

Safety Index of 888 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 888 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Repeatedly withdrawing and redepositing to get more bonuses may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about 888 Casino and related casinos

(280)

280All3Opened86Unresolved64Resolved127Rejected

Complaints directly about 888 Casino

Current status Waiting for Casino Guru to reply 4d 1h 17m 35s

Player's bonus eligibility is questioned.

The player from the United Kingdom deposited funds into the casino following bonus instructions, but the promised bonus was not available in his account. After struggling to get support, he learned that his account was reviewed and deemed ineligible for promotions, but he feels this information should have been communicated before taking his deposit.

Read moreRead less

Opened Submitted: 15 Apr 2026

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Sweden had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported delays in receiving over 134,000 SEK and ongoing communication issues with the casino's support and payment department. We advised patience during the withdrawal processing period and requested additional information to assist with the case. The complaint was then marked as resolved following the player's confirmation that the issue had been settled.

Read moreRead less

Resolved Submitted: 12 Apr 2026

Disputed amount: 132,000 kr

Current status Waiting for casino to reply 5d 3h 56m 48s

Player’s withdrawals are blocked due to verification issues.

The player from Denmark is facing issues with an online casino refusing to process his withdrawals totaling 100,000 DKK, claiming his account is not fully verified despite him submitting the initial required documentation. The casino is now requesting additional information that is nearly impossible to provide, leading him to believe they are intentionally delaying his winnings.

Read moreRead less

Opened Submitted: 06 Apr 2026

Our verdict Other

Player's withdrawal has been reversed without justification.

The player from Alberta contested a $47K withdrawal reversal that he believed had been based on a fabricated timeline by the casino, claiming no evidence had supported their decision. He outlined discrepancies between the casino's record and his gameplay timeline, suggesting fraudulent activity. Additionally, he raised concerns about the Alternative Dispute Resolution process in Canada regarding his complaint. The issue was resolved when the player marked the complaint as resolved himself, and the Complaints Team acknowledged this resolution and closed the case. Later, the complaint was reopened but was ultimately rejected due to multiple reports of a game glitch affecting several players, which prevented eligibility for the winnings. The Complaints Team expressed regret for being unable to assist further but confirmed the case closure.

Read moreRead less

Closed Submitted: 04 Apr 2026

Disputed amount: C$126,000

Current status Waiting for casino to reply 5d 0h 56m 48s

Player's account has been closed and funds confiscated.

The player from Japan won 1000 USD from a bonus after meeting all wagering requirements, but his account was closed, and his funds were confiscated without clear explanation. He requests a fair investigation into the matter.

Read moreRead less

Opened Submitted: 02 Apr 2026

Our verdict Player stopped responding

Player was able to create multiple accounts after self-exclusion.

The player from Ireland had self-excluded permanently from 888casino but was able to create multiple accounts, which resulted in losses of €6000 before his account was finally blocked. He reported that it had taken over a week to resolve his complaint. We attempted to clarify details regarding his self-exclusion and multiple account creation but received no response to our inquiries. Consequently, the complaint was closed due to lack of communication.

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Closed Submitted: 20 Mar 2026

Disputed amount: €6,000

Our verdict Other

Player's winnings have been confiscated.

The player from Austria had won a jackpot on a wheel of fortune, with the winnings credited to his account and confirmed via email. However, the casino later claimed it was a software error and deleted his balance. The complaint was resolved by confirming that multiple players had experienced the same jackpot glitch simultaneously, indicating a system failure. According to the casino's terms and conditions, winnings resulting from technical errors could be voided. Therefore, the complaint was closed as the casino was entitled to remove the winnings based on the game provider's confirmation of the error.

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Closed Submitted: 19 Mar 2026

Disputed amount: €55,000

Our verdict Other

Player's account has been suspended.

The player from the United Kingdom had won a jackpot but was unable to access his account because it had been suspended for over 72 hours, preventing him from withdrawing his winnings. The account had been temporarily disabled by the casino as part of a standard verification and review process due to the sudden jackpot win. After investigation, it was determined that multiple players had experienced a similar jackpot win simultaneously due to a technical glitch, indicating a system failure. Consequently, the casino voided the winnings in accordance with their terms and conditions, and the complaint was closed as no further assistance could be provided.

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Closed Submitted: 18 Mar 2026

Disputed amount: £47,204

Our verdict Player stopped responding

Player is facing delayed withdrawal.

The player from Italy requested assistance with understanding a message from the casino regarding her withdrawal, which she had been waiting for three weeks. She had opened an account at 888 Casino and attempted to withdraw €200 but was unsure about the KYC verification process despite having submitted her ID card. The Complaints Team sought clarification on the number of accounts she held and other details necessary for investigation but did not receive sufficient responses. Due to the player's lack of cooperation and failure to provide the requested information, the complaint was closed without resolution.

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Closed Submitted: 04 Mar 2026

Disputed amount: €200

Our verdict Player stopped responding

Player's account has been closed.

The player from Morocco formally complained about the closure of his account at Jerry Casino, which had a balance of €104. He believed the closure was unfair despite having submitted valid documents for verification, and he requested a manual review and release of his funds. The player confirmed he had deposited €50, won without using any bonuses, and provided a valid ID for verification. The complaint was closed due to the player's lack of response to further inquiries from the Complaints Team, which prevented any additional investigation or resolution. The player retained the option to reopen the complaint by resuming communication.

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Closed Submitted: 03 Mar 2026

Disputed amount: €104

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