888 Casino Arabic - Player's account has been closed.

Formal Complaint Regarding Account Closure

Dear Jerry Casino Support,

I am writing to formally complain about the closure of my account (username/email: ___).

My account had a balance of €104 and is my only account with Jerry Casino. I have provided original and valid documents for verification.

I understand your security checks, but I strongly believe my account has been closed unfairly. I request a manual review of my account and the release of my funds.

Please treat this complaint seriously. I expect a response within 14 days.

Thank you for your attention.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear abdelmounim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• What verification documents did you submit before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra