Planet Of Bets Casino - Player’s payout is delayed, and account verification is pending.

Planetofbets casino no longer pays; it's a scam. It's been three days since I last received a payment. I requested a withdrawal, and they used to pay, but now they're asking for KYC. I sent them the documents to verify my account by email, and it's been four days and they haven't responded to my messages. Casino Guru doesn't help with these sites, so don't get your hopes up that Casino Guru helps recover withdrawal balances. These companies pay Casino Guru to post good reviews and spread the word that they're scamming people.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear victorvico0931,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after some withdrawals were processed previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

If they don't respond to any messages, then don't speak well of this casino. Look, I've tried many casinos, and this one is not serious at all. If you can help, help get casinos like this one taken down by lowering their rating to zero. It's a scam. They lack professionalism when it comes to collecting payments. If they're quick, it doesn't make sense that when someone pays with a wallet, the name is visible. Don't you think only the wallet owner has access to that and all their information is exposed? If you can help, please help by removing this casino and giving it a red rating.

Thank you for your reply, victorvico0931. I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my first message and provide the requested information? These details are important for us to proceed with the case. Thank you in advance for your assistance.

Thank you for your response, victorvico0931. I understand you may be busy or distressed by the situation, but it seems my previous questions haven't been answered yet. Could you please review my first message and provide the requested information? This data is important for us to continue with the case. Thank you in advance for your help. Regarding your comment about Planetofbet not paying, it's been a week and I sent all my documents, and they haven't responded by email either. I was scammed out of $210 by Planetofbets, an unreliable website.

Hello victorvico0931,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ven Casino Guru doesn't solve anything with Planetofbets. Delete your page or I'm going to believe that Planetofbets pays you to promote your scam site.

Hello victorvico0931,

I apologize for the late response. I realize that you might feel distressed by the situation, but please note that I am still waiting for you to answer two questions from my initial message:

Which documents have you already submitted, and when did you send the most recent one?

Has the casino indicated any issues with approving any specific documents?

Please provide the required information so we can proceed with further investigation. Thank you.

Dear victorvico0931,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru