AzurSlot Casino - Player’s account closure raises questions after registration.

Dear Casino Guru Team,

I would like to file a complaint regarding Azurslot.com.

When I registered at the casino, I made a typing mistake in my name — I accidentally left out one letter. Despite this error, I was able to successfully verify my account. At no point during the verification process was I informed that my name was incorrect or did not match my identification documents.

When I later noticed the mistake, I tried to create a new account with the correct details. However, I was repeatedly blocked from registering. I was informed that I was not allowed to create a new account because I had previously been self-excluded from another casino, and that this exclusion was cross-platform.

What I do not understand is the following: If there was an active cross-platform exclusion, how was I able to register at Azurslot, verify my account, and deposit money without any issues? I was never blocked during registration, verification, or deposits due to my exclusion status or the incorrect spelling of my name. The system should have either prevented me from opening an account or at least notified me. Instead, I was allowed to continue playing and losing money.

When I contacted the casino about this issue, they stated that they had done everything correctly and that they could not refund my deposited funds.

In my opinion, this indicates a system failure. If there was indeed an active exclusion, I should not have been able to open an account or make deposits in the first place. It is not fair that I was allowed to lose money, but now no responsibility is being taken.

I kindly ask you to investigate this matter

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Dear Vss18,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Do I understand correctly that you no longer have access to your account at AzurSlot Casino?
2. Could you please clarify what name have you entered during the registration process?
3. Could you kindly confirm the name of the casino where you requested a self-exclusion?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

Thank you for your response. You mentioned that you requested a self-exclusion from AzurSlot Casino. Could you kindly provide the specific date of your request? Additionally, could you kindly confirm when you lost access to your account?

Thank you in advance for your cooperation.

Thank you for your response.

I did not request a self-exclusion from AzurSlot.

When I noticed that my name was written incorrectly during registration, I tried to create a new account using my correctly spelled name. However, I immediately received a message saying that I was not allowed to create an account with that name.

This surprised me because I had previously been able to register and even successfully verify my account using the incorrectly spelled name. I submitted my identification documents, and the casino approved my verification. After that, I was able to deposit money and continue playing without any restrictions.

When I noticed the mistake, I contacted the AzurSlot support team to clarify the issue. Shortly afterwards, my account was blocked, and since March 2, 2026, I have no longer had access to my account.

Therefore, I do not understand why I was able to open an account, complete verification, and deposit money if apparently I should not have been able to create an account with my correct name in the first place.

Kind regards

Dear Vss18,

Thank you for your response. I would appreciate your willingness to clarify your situation. In your previous correspondence, you mentioned that you had requested a self-exclusion specifically from AzurSlot Casino. However, you also indicated that you have a cross-platform self-exclusion that encompasses the entire group of which AzurSlot Casino is a part. Now, you have stated that you have not submitted a self-exclusion request. Could you please help us understand this situation more clearly?

Furthermore, I would like to know if the reason you were permitted to create an account at AzurSlot Casino could be related to a misspelling of your name, which may have hindered the casino's ability to identify you as a self-excluded player.

Additionally, as per the email from the casino that you attached to your message, it appears that there was no outstanding balance in your account at the time you lost access. Could you please confirm whether there were any remaining funds when you lost access?

Thank you for your patience and cooperation.