AzurSlot Casino - Player’s account closure raises questions after registration.

Dear Casino Guru Team,

I would like to file a complaint regarding Azurslot.com.

When I registered at the casino, I made a typing mistake in my name — I accidentally left out one letter. Despite this error, I was able to successfully verify my account. At no point during the verification process was I informed that my name was incorrect or did not match my identification documents.

When I later noticed the mistake, I tried to create a new account with the correct details. However, I was repeatedly blocked from registering. I was informed that I was not allowed to create a new account because I had previously been self-excluded from another casino, and that this exclusion was cross-platform.

What I do not understand is the following: If there was an active cross-platform exclusion, how was I able to register at Azurslot, verify my account, and deposit money without any issues? I was never blocked during registration, verification, or deposits due to my exclusion status or the incorrect spelling of my name. The system should have either prevented me from opening an account or at least notified me. Instead, I was allowed to continue playing and losing money.

When I contacted the casino about this issue, they stated that they had done everything correctly and that they could not refund my deposited funds.

In my opinion, this indicates a system failure. If there was indeed an active exclusion, I should not have been able to open an account or make deposits in the first place. It is not fair that I was allowed to lose money, but now no responsibility is being taken.

I kindly ask you to investigate this matter

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Dear Vss18,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Do I understand correctly that you no longer have access to your account at AzurSlot Casino?
2. Could you please clarify what name have you entered during the registration process?
3. Could you kindly confirm the name of the casino where you requested a self-exclusion?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila