CasinoEuro - Player is experiencing an undefined problem.

Dear timpezon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

In Tome of Madness came the same technical problem as what I already have complaints about here. Casinoeuro also said it had investigated the round and accused the player that the player had a gambling problem because he did not believe that the behavior that deviated from the instructions was normal use.

I have asked for documents how the matter has been investigated but even this casino is not supplied. I am now making these complaints about all the casinos that have worked as well as one casino that has not responded to Casino Guru on time and Casino Guru continued to wait seven days.

The idea here is to tell you about the problem with online gaming is that mistakes are not ignored and being noticed is prevented from accessing the service.

When a player does not receive a large part of the winnings due to a malfunctioning game, that money is "illegally with the gaming company" and in Finland it is called "embezzlement".

I look forward to the day when "Jackpot, 3 million" appears on the screen and the casino says we are investigating and the result is wrong. When you show them the game log window and tell you that this is the result from the server then you really put the player out because you don't think that what the server looks like is not true.

What the terms of use look like is that the information provided by the server is the last.

Have you personally experienced any problem while playing? Could you forward your game history and indicate when exactly the problem occurred?

I can no longer get to Casinoeuro and no answer is given other than that "it has been investigated". No more replying to messages at all. Play'n GO's games still don't value rounds. That's what casinos deny.

It’s easy to prove it by going to the game.

Special Wild books come in four formulas.

1. Their sum is 26.
2. Since 13 + 13 (middle) is an impossibility then another book is placed in one of the four corners (24 possible places)
3. One book comes next to the center and the other on the opposite side of the corner.
4. Both books come next to the center horizontally (i.e. 7 and 9, for example)

This takes the belief that even gambling would be a coincidence trade when it is not.

The The

Here ... Normally it is not possible to change the browser (hardware acceleration) and take patterns from the game that have been previously written for Casino Guru.

Three of these have returned their stakes and based on the balance a € 20 deposit would have gone already.

Under € 1000 it is not advisable to open these due to volatility. Books are the only ones that always come to the same places.

I’m truly sorry but the only recommendation would be to contact the game provider. Thank you in advance for your understanding.

I’m truly sorry, but we are not in a position to help you. We communicate with casinos and this clearly is case for a game provider. 

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Casinos should review the complaint and document it. The worst thing about this is that the casinos can't read the instructions of the game but trust that non-instructions are normal because Play'n GO says so. Dozens of different explanations have now led to the same issue. There are none of the alleged things in the game guide. The best thing so far was that the effect requires an eye. Thus, year after year, Special Wild is still a book but for one casino the scam went through and the mold accounts closed.

I could set up a casino myself if complaints are not investigated and I can pick up explanations from the rest of the game. It is not my duty to correct lies and I can send a player to MGA who will ask the mold and the game manufacturer about the situation. That way, MGA also doesn’t need the game’s own instructions.

Funding casino activities for licensed casinos is therefore aiding and abetting a crime. But neither is it of interest to anyone other than the victims.

If you still wish to continue with this case, I would recommend you, to contact MGA Player Support Unit by email address: support.mga@mga.org.mt or by clicking https://www.mga.org.mt/support/online-gaming-support/

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.