The player from Australia has deposited money into a casino account but the funds seem to be lost. The player has stopped responding to the complaints, and it was closed as "rejected".
The player from Australia has deposited money into a casino account but the funds seem to be lost. The player has stopped responding to the complaints, and it was closed as "rejected".
The player from Australia has deposited money into a casino account but the funds seem to be lost. The player has stopped responding to the complaints, and it was closed as "rejected".
Deposited BNB to this casino, stated as confirmed both on the block chain and chat. Told the financial dept would look into it. Nothing has been credit and it's been hours now. This casino has blatantly stolen my funds and are trying to dismiss my enquiries by continuing to state that the issue is being sent to another department.
Scam casino.
Deposited BNB to this casino, stated as confirmed both on the block chain and chat. Told the financial dept would look into it. Nothing has been credit and it's been hours now. This casino has blatantly stolen my funds and are trying to dismiss my enquiries by continuing to state that the issue is being sent to another department.
Scam casino.
Dear jimmy2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear jimmy2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Thank you very much, jimmy2020, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, jimmy2020, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Dear jimmy2020,
I am so sorry to hear your deposit hasn't reached your account. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a Casino4u representative to join this conversation and participate in the resolution of this complaint.
Dear Casino4u,
Could you please state why the player's deposit has not yet been credited and when he can expect it to be on his account?
Thank you in advance for providing the information.
Kind regards,
Stefan
Dear jimmy2020,
I am so sorry to hear your deposit hasn't reached your account. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a Casino4u representative to join this conversation and participate in the resolution of this complaint.
Dear Casino4u,
Could you please state why the player's deposit has not yet been credited and when he can expect it to be on his account?
Thank you in advance for providing the information.
Kind regards,
Stefan
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear jimmy2020,
We are trying to contact the casino representative, and this might take some additional time. I will extend the timer by additional seven days.
Thank you very much for your patience.
Kind regards,
Stefan
Dear jimmy2020,
We are trying to contact the casino representative, and this might take some additional time. I will extend the timer by additional seven days.
Thank you very much for your patience.
Kind regards,
Stefan
Hi, as I see, the player received all deposits the same day he deposited and tried to get 0.5 more bnb not to create bad reviews. We have closed the player's account after the funds withdrawal. We have reported to the Dama NV tech team that deposits in BNB are delayed sometimes because of a callback from the payment gate. They promised to fix it ASAP. Sorry for the inconvenience.
Hi, as I see, the player received all deposits the same day he deposited and tried to get 0.5 more bnb not to create bad reviews. We have closed the player's account after the funds withdrawal. We have reported to the Dama NV tech team that deposits in BNB are delayed sometimes because of a callback from the payment gate. They promised to fix it ASAP. Sorry for the inconvenience.
Dear jimmy2020,
The casino representative has provided me with proof you have received the withdrawal amount via Coinspaid. Could you please confirm this information?
Thank you very much in advance.
Kind regards,
Stefan
Dear jimmy2020,
The casino representative has provided me with proof you have received the withdrawal amount via Coinspaid. Could you please confirm this information?
Thank you very much in advance.
Kind regards,
Stefan
Dear jimmy2020,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear jimmy2020,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.