Casino4u - Player’s deposit has never been credited to his casino account.

Deposited BNB to this casino, stated as confirmed both on the block chain and chat. Told the financial dept would look into it. Nothing has been credit and it's been hours now. This casino has blatantly stolen my funds and are trying to dismiss my enquiries by continuing to state that the issue is being sent to another department.

Scam casino.

Dear jimmy2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, jimmy2020, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear jimmy2020,

I am so sorry to hear your deposit hasn't reached your account. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Casino4u representative to join this conversation and participate in the resolution of this complaint.

Dear Casino4u,

Could you please state why the player's deposit has not yet been credited and when he can expect it to be on his account?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jimmy2020,

We are trying to contact the casino representative, and this might take some additional time. I will extend the timer by additional seven days.

Thank you very much for your patience.

Kind regards,

Stefan

Hi, as I see, the player received all deposits the same day he deposited and tried to get 0.5 more bnb not to create bad reviews. We have closed the player's account after the funds withdrawal. We have reported to the Dama NV tech team that deposits in BNB are delayed sometimes because of a callback from the payment gate. They promised to fix it ASAP. Sorry for the inconvenience.

Dear jimmy2020,

The casino representative has provided me with proof you have received the withdrawal amount via Coinspaid. Could you please confirm this information?

Thank you very much in advance.

Kind regards,

Stefan

Dear jimmy2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.