The player's unable to close his account even after multiple requests. The complaint was rejected as the case is being solved in another complaint.
Casino Superlines - The player's unable to close his account.
Amount: ??
Casino Superlines
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Casino Superlines has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Account will not be closed despite repeated requests
Automatic translation:
Public
Public
2 years ago
Hello tinoresch1,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Superlines Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you request for account closure? Did you ask for self-exclusion or account closure? Did the casino ever responded to any of your requests?
Please forward any relevant screnshots or proof to nikolas.b@casino.guru.
Regards,
Nick
