Casino Superlines - Player is inquiring help.

Hello my friends from Equinox Dynamic N.V.,

On 26-08-2021 I send some email to

support@casinosuperlines.com, support@lafiestacasino.com,

support@billionvegas.com, support@orientxpresscasino.com &

support@nordicasino.com. I did some research to Equinox Dynamic in the past (year ago). They promise me they resolve the problems that I found.

Last months I got a few complains about La Fiestacasino and another casino. so I did my research again and the conclusion is the same ………..

I send Equinox Dynamic N.V. a proposal and I’m still waiting for a reaction. I give them the opportunity go react before Wednesday.

Casino Guru, if they don’t react before Wednesday I give you a rapport & article about Equinox Dynamic NV. 😊  

Dear FlyingDutchman83,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

They need to react on my email's that is send to support. I discover (and have proof) of something that is not right on Equinox Dynamic. I asked them about it but they don’t react. I will give them the opportunity to react before I make it public.

Because, when I will make it public their gambling license is gone. I will wait until 00:00, if I don’t have a reaction I will prop everything on your website en send you all the proof. I also send every think to their license holder.

Give me a couple of hours more

I want to know if the operator will react on my private email Yes or No.. can you ask him? I will send you all the information and proof of Equinox Dynamic N.V tomorrow.

I don't know who exactly you've contacted and can't get them to reply to you. We will ask the casino for its standpoint, but before we do so, we need to collect from you as much information about the case as possible. I am sure you understand we cannot ask the casino to cooperate with us empty-handed. If the casino doesn't reply to you, please forward all the evidence to kristina.s@casino.guru, otherwise, we won't be able to help. Thank you for understanding.

Dear FlyingDutchman83,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello Kristina,

I will send you tomorrow when I found some time. I'm very busy the last couple of weeks. Before whensday I will send you the document. Shall I do it private or in this forum?

FlyingDutchman83, I am sorry, but we cannot keep complaints open like this. Please, forward the necessary evidence within the next 7 days, otherwise, I will be forced to close this complaint. Thank you for understanding.

Unfortunately, since you were unable to provide any information regarding this complaint we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.