The player from Germany has requested withdrawals two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.
Casino Royal Club - Player’s withdrawals have been delayed.
Amount: €143
Casino Royal Club
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Casino Royal Club has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello for weeks now I've been waiting here for my payout every time I'm promised that I'll get the money and nothing happens now the alleged problems with the wallet I don't know how often I have to beg there Deposit made papers everything ready but the numbers not out
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2 years ago
Dear Horno12,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Thank you very much for your answer Yes, I have completed everything. Normally, the money should have arrived long ago, but it has simply been pending since June 15th and they keep telling me it will come, but nothing happens, and support olive does not find it acceptable either here goes she wanted to help me personally, she said, but nothing came of it either 😔
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2 years ago
Thank you very much, Horno12, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
Many thanks for your help I can't achieve anything on my own
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2 years ago
Hello Horno12,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Casino Royal Club to join the conversation and participate in the resolution of this complaint.
Dear Casino Royal Club,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Tomas
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2 years ago
Translation
Thank you very much Casino Guru I just received my money thanks
Edited
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2 years ago
Dear Horno12,
I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Tomas
