The player from the United Kingdom had €50 deducted from her account upon registration at an online casino, instead of it being added to her account. She had contacted customer support but had received no assistance and was unable to withdraw the funds. Despite her account having shown the deposited funds as available, the casino's website had not allowed her to withdraw or perform other actions. The casino had not requested verification of her account. The player had not claimed any bonus, nor had she used the deposited balance. After unsuccessful attempts to resolve the issue with the casino and our team, the player had decided to use the funds in the casino. As a result, we had rejected the complaint.