The player from Spain has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Deposit $50 and get up to $450, this casino is a scam, since they force you to reach $250 to withdraw, but when you arrive the support does not respond. Of course, every day messages of bonuses or similar arrive. I have already filed a complaint with the gaming regulator in Spain and they have opened an investigation
Dear cgcgdesign,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? your winnings accumulated with or without an active bonus?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela