HomeComplaintsCasino Purple - Player’s withdrawal has been delayed.

Casino Purple - Player’s withdrawal has been delayed.

Amount: €450

Casino Purple
Safety Index:Very low
Submitted: 30 Dec 2022 | Case closed : 14 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Spain has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Deposit $50 and get up to $450, this casino is a scam, since they force you to reach $250 to withdraw, but when you arrive the support does not respond. Of course, every day messages of bonuses or similar arrive. I have already filed a complaint with the gaming regulator in Spain and they have opened an investigation

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1 year ago

Dear cgcgdesign,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? your winnings accumulated with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear cgcgdesign,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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