Casino Midas - Player was charged unexpected processing fees.

Deposited $400 and was shown on my banking statement and billed by their deposit provider $401.30 including service fee transaction for my bank as it's foreign fee and doesn't always charge me AUD.

My new manager Flavio shut me off by giving me a dead end answer and refuse to resolve this and come to a solution or Escalate it higher. So Flavio said finance team mentioned they didn't get the money and that the provider showing on statement isn't theirs. When past Deposit done on their site shows the same provider, so basically they saying I deposited in past and wasn't billed? If that isn't their provider on my bank statement. Magically someone else billed me? And I been depositing on their casino Midas and jack million site with out any charges!

Flavio has requested me to get trace on the transaction and that will cause my new bank to know I'm going online gambling activity and transaction which is not allowed and breaches the term and conditions when I signed up to this new bank I'm with. As my other bank got suspended for online gambling activity and transaction on caisno Midas and jackmillion recently! Which I have 10k frozen on my old bank thats suspended from this dilemma.

Shame they treat a high roller long term player like this that has invested Deposit over 400k on their site since joining!

Yet they can resolve this $400 issue deposit, I'm disappointed as caisno Midas and jack million casino site has done down hill in service and communication.

I had no choice to stop playing on their site today and post to complaint and review/ dispute!

Yet when I advise them this before hand the always say I'm threatening them, when I'm not and nor is that my intentions. I only had to do this to warn other new players and high roller VIP Players about this issue. This is also to cover my back as I resorted into this, which I refrained from and gave them reasonable time to sort this out!

Shame on caisno Midas and jack million online casino site!

I do acknowledge Flavio is new and he has tried his hardest but still disappointed left in his hands and neglected by Frank. As my old manager Alex was the best I had on their site, but unfortunately he left the caisno.

Was a good site back then but suggest not to join them or play with them after this issue!

Dear Wrx_922,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly the fee for the transaction was 401,30 dollars totaling 801,30 for the single deposit?

Could you please advise in which currencies are your accounts held (bank and the casino account)? Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by banks.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hi,

It's new bank I'm with, so they charged $1.30 fee.

But my complaint is that I deposited $400 AUD on casino Midas and my balance on the casino never topped up at all and the refusing to accept it as I sent proof of bank statement showing I been charged for the deposit.

So they never topped up my Casino Balance of $400.

I am sorry I misunderstood the issue, Wrx_922.

Please, could you clarify if you have tried contacting your bank regarding this issue? Could you specify when exactly you initiated the transaction?

I have called my bank and I initiated on the 16th Jan. Also if I ask bank to many questions about transaction they will find out I'm using online casino, which breaches the terms condition.

I understand, Wrx_922.

Could you please send me the communication between you and the casino regarding the investigation of the issue? Please also send me the payment slip of the deposit to my email tomas@casino.guru.

Please cancel this dispute all resolved thanks

Dear Wrx_922,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru