Casino Midas - Player's account has not been closed.

I have been trying to close my account for a long time. I have been VIP platinum with this company for a long time. I have a serious gambling addiction that has costed me lots of money. I have asked on several occasions to close my account due to the nature of my gambling they never ever will do it. I’ve tried on chat they say they can’t do it to email the vip team. I email them and they don’t ever respond to closure just offer me more money. I have had many $7000-$10000 withdrawals in the last 2 months and have played them all down to $0.00. I beleive this goes against all ethics. Since my last request to close may 2022 I have depsoited again about $7500. I want my account closed and my money back. Please let me know how you can help

Dear pvnc2gfx9v,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear pvnc2gfx9v,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.