The player's withdrawal is delayed for over 2 weeks. The complaint was rejected as the player stopped responding.
I'm trying to withdraw in 15 days and nothing, I ask for help for an explanation and they just ignore me, I say they've been with the finance department for 15 days, I play at another casino and they pay in up to 3 days, I'm 15 days away without even help because of the problem
Dear henriquepogere2015,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long have you been trying to verify your self? Have you accumulated your winnings with or without an active bonus? What payment method did you use?
Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick