The player from Germany has sent GDPR request to casino without getting any feedback. Player’s complaint has been resolved successfully.
Casino JEFE - Player is enquiring more information about GDPR procedure.
Amount: ??
Casino JEFE
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
Translation
The casino hasn't responded to my GDPR request for over 2 months.
Automatic translation:
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2 years ago
Dear Erik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
I sent three e-mails to info@casinojefe.com on November 21, 2021, December 27, 2021 and January 5, 2021 with a request for information in accordance with Art. 5 GDPR and have never received an answer so far.
Kind regards
Eric G*****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Translation
A copy of my stored personal data, including the transaction list with all deposits and withdrawals as well as game history.
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2 years ago
Is your account still opened? If yes, you should be able to access your game and cashier histories.
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2 years ago
Translation
The account has been permanently closed and unfortunately I no longer have access to the data.
Automatic translation:
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2 years ago
Could you please advise how long ago was your account closed?
Meanwhile, I would suggest sending one more email requesting all the abovementioned information to support@casinojefe.com and CC me (petronela.k@casino.guru) in that email.
If there's no reply, we will intervene.
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2 years ago
Translation
Hello Petronela,
You can close the case, the casino has contacted you.
Kind regards
Eric G*****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Erik, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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