HomeComplaintsCasino Extreme - The player's dissatisfied with the casino rank system.

Casino Extreme - The player's dissatisfied with the casino rank system.

Amount: $1

Casino Extreme
Safety Index:Very high
Submitted: 22 Jan 2023 | Case closed : 07 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's dissatisfied with the casino rank system as it has some technical issues. The complaint was closed as the player stopped responding.

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1 year ago

Well I have just had to email tnier support to have them give me my gold rank back after having deposited $200 the past 24 hours and losing. I was getting comp points as a silver so 1 every $20 wagered. Instead of 1.33 every $20 wagered. Now this is the 3rd time they have done this now. The 2nd time they corrected all on tnier own without me having to contact them through email as they claim that its only way to have this issue resolved. Just emailed them and made them aware of the issue again saying I would like my comp points i should have recieved. Will update if and when its done.

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1 year ago

Hello danielgolis1777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did this issue happen in the past? Since when exactly is it ongoing this time? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear danielgolis1777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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