Casino Extreme - Player's withdrawal blocked due to location restriction.

After making deposit in Bitcoin and hours playing I asked for withdrawal of availabile funds and verification.Once they seen I was from Australia I was ‘shunned’ straight away because they say operating in Australia is illegal for them and my withdrawal is cancelled.My initial deposit was refunded (most of it) and my account blocked.

Casinoextreme has no problem taking your money but cannot afford an Australian licence I guess,either way I’m out approx $1050 AUD thanks to these theives! If someone done that to them I could only imagine the noise they would make! They deserve to be strung up by their balls and left to die slowly!

Dear Adam111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you verify that you did not utilize a VPN to manipulate your location during the creation of your casino account?
• Did you input "Australia" anywhere in the registration form?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,thanks for getting back to me so quickly!

No I did not use a VPN when creating the account with Casinoextreme.

Im sure I would have given my full address to verify the created account before using their site.It was only upon the asking for withdrawal and necessary ID documents being sent in that I was informed of this situation.I simply wouldn’t have waisted numerous hours if I knew withdrawal of "winnings" wasn’t a possibility.

Thanks,

Adam S******

I would like to emphasize that there is no IP block for players accessing the website from Australia however, this country isn't available in the Registration form to choose from.

Is there any chance that you saved a screenshot of you casino account profile where it would be visible that Australia was available for you when you registered your account?

Hello Petronela,I’m great full for your help as this is ‘one of those things’ that is just wrong.I still can’t quite believe it happened even now!

The website for Casinoextreme looks a little different on an IPhone but I guess it’s similar.

If Australia isn’t listed I may have put in Norfolk Island which is known as part of Australia,I remember my phone number was able to used starting country code +61 that much I know.Sadly I didnt expect to be in this crappy posistion or I would have more evidence to show.Even now I cannot log in to their site with my username & password.It simply keeps loading (spinning circle) but nothing more happens.This only occurred once they seen my ID said Australia when I went to withdraw.Since then I cannot contact them in anyway what so ever,my emails go unanswered if they receive them at all.

Once again many thanks.

Adam S******.

Sorry I forgot to mention also,the deposit was for $70AUD but I only received $48AUD as a ‘deposit returned to player’

I Will locate the transactions and upload a screenshot for you.One day they will do this to the wrong person…Over such a trivial amount is just pathetic considering what their annual profits would be! I hope their proud of themselves and their business model as "pride comes before the fall"

Thanks.

Adam S******

Thank you, Adam111, for providing clarification. The concern here is not whether the casino honors a withdrawal based on a high annual income. If incorrect data was provided during the account creation process, it constitutes a violation of a fundamental rule for any online casino.

• Could you please confirm whether you currently reside on Norfolk Island?

I would have filled out the required info properly or why was I allowed to deposit,gamble for hours and still to this day receive emails of bonus offers to my email address but cannot log on to their site whatsoever.Their system is completed one sided and it’s because people allow them to get away with it.If I owed them I would have to pay,what makes them any different.This is a simple matter of principle and what’s right is right.For too long the rich have dictated to the working class & it sickens me.

thanks.

Adam

Hi Adam111,

You neglected to mention that you inputted incorrect information during the registration of your account. If your country wasn't listed in the drop-down menu when attempting to open an account, the recommended course of action would be to refrain from selecting the closest country geographically and instead consider moving to a different casino that accepts players from your jurisdiction.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.