The player from the United States had won $300 and after fulfilling the playthrough requirements, her balance had been reduced to $50. When she tried to withdraw, the casino demanded document verification and later rejected the withdrawal due to an old account that the player had forgotten. This had been the sixth time the player experienced this issue, making her feel cheated. We had asked the player for more details to fully understand her situation, but unfortunately, she did not respond to our inquiries. Consequently, we were unable to further investigate and had to reject the complaint.
Casino Extreme - Player's winnings were reduced and withdrawal was denied.
Amount: $67
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I played the 33 spins on casino extreme or extreme casino and I won $300 and something dollars now I stayed under $2 because if you go above $2 on each spin when you're trying to get through your playthrough they'll take your money while I went 300 something dollars as soon as I got through my playthrough they cut my balance down to $50 and I was shocked but I ended up wanting to withdrawal at 70..00 i was told when i login to mybaccount it was a special bonus instant oay out no wait cryoto bitcoin and others so i did and won rhey still made me send my documents and when i messaged theybtokd mw i had another accoint so i can not qothdrawl but i lost that email and passird to gwtbin my lhone was hacked ao was reset i let thwm know to delete the old anyways they said no im mot getting tje money becaise of thw old account i have ss to show i told thwm and that they canceled the old . I neverr used the no deposit . just the 30 free weekly bonus they allow weekly now they scanned me out od my withdrawal i have all the screenshots qhat should i do this is the 6th rime i heard this happening from 2 friends and 4 peoole I read reviews they need shut down
Public
Public
1 year ago
Dear stroudjennifer09,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you played with a no-deposit bonus? I have checked the casino's Terms and Conditions, and this is what I found:
Standard Free Spin Coupon Rules
You are required to wager 40 x the value of the free spin winnings.
You may withdraw a minimum of $/€ 50 and a maximum of $/€ 50 on free spin unless stated otherwise in the promotion.
Upon meeting your wagering requirements, any balance in excess of your maximum cashout limit will be removed from your account automatically.
Do I understand correctly that your account has been blocked during the verification procedure due to multiple accounts? Could you please provide us with more details regarding the account closure?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
