The player from Washington had encountered a deposit error on the casino site where her $35 deposit had been deducted from her card but a JavaScript error occurred. The casino's customer service had not been helpful in resolving the issue. After she contacted her payment provider as suggested by our team, the issue was resolved and the deposit was credited to her casino account. The player had expressed dissatisfaction with the casino's overall service but confirmed that the deposit issue was resolved. We had marked the complaint as resolved in our system.
Casino Extreme - Player's deposit is not credited to casino account.
Amount: $35
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
deposited $35 with my visa page loaded on casino site saying run time java script error deposit failure. it was debited immediately from my card account contacted customer service. no help provided sent screen shots of debit and merchant transaction is not in my casino transaction history. no response after them telling me to wait, and no response when i asked if they've found the transaction then rep closed chat on me without saying a thing
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8 months ago
Dear Nikkilm123,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
From the screenshots submitted the transaction seems to be incomplete on the side of your payment provider. Could you please advise if you contacted them in order to inquire about the situation?
Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Dear Nikkilm123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Do I understand correctly the casino resolved the issue and your deposit has been credited to your casino account?
May we consider the issue resolved?
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7 months ago
Dear Nikkilm123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
yes it is resolved regarding the deposit being credited . I have to say though, brango and extreme have really gone deep down hill and quick to suck up deposits and turn on automatic loss mode until zero /. but that's a whole another topic. Thanks for your assistance !
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7 months ago
Dear Nikkilm123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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