The player from the United States had raised a complaint about the casino's gaming software, claiming it was rigged. She believed that bonuses were predetermined and despite her investment of $2,000, the feature never activated. We had requested her gaming history in Excel format to further investigate the issue. However, despite extending the response time by 7 days, the player did not provide the requested information. Therefore, we were unable to proceed with the investigation and the complaint had been rejected.
The player from the United States had raised a complaint about the casino's gaming software, claiming it was rigged. She believed that bonuses were predetermined and despite her investment of $2,000, the feature never activated. We had requested her gaming history in Excel format to further investigate the issue. However, despite extending the response time by 7 days, the player did not provide the requested information. Therefore, we were unable to proceed with the investigation and the complaint had been rejected.
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