HomeComplaintsCasino Extreme - Player accuses casino of unfair game practices.

Casino Extreme - Player accuses casino of unfair game practices.

Amount: $300

Casino Extreme
Safety Index:Very high
Submitted: 04 Feb 2024 | Case closed : 19 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from the United States had raised a complaint about the casino's gaming software, claiming it was rigged. She believed that bonuses were predetermined and despite her investment of $2,000, the feature never activated. We had requested her gaming history in Excel format to further investigate the issue. However, despite extending the response time by 7 days, the player did not provide the requested information. Therefore, we were unable to proceed with the investigation and the complaint had been rejected.

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9 months ago

automatic loss once under $10. only pays tiny wins, not even often . EVERYTIME back to back spins zero payout. software is 100% rigged bonuses are tracker and predetermined. definitely won't payout if net increases. played sweet 16 blast for three hours and feature was never ONCE activated . only maintained same balance. then loss after loss after puting $2,000 into game, feature was NEVER activated that whole time..

this is how unfair they are ..

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9 months ago

Dear Nikkilm123, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

Please forward me your entire gaming history in Excel format. You may request it directly from the casino, then send it to my email address: veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Best regards, 

Veronika

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9 months ago

Dear Nikkilm123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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