Casino Days - The player's requesting a refund of deposits.

Hi,

An account was created by my daughter of 12 years using my details on your site. She borrowed money from her aunt and played on your website.

Now that she has lost money, she is in depression, we reached out to the regulator however failed to receive response from them.

We will be reporting you to the police as there was no verification done on your website regarding the identity of the player. It is totally unacceptable to put a child through this traumatic experience.

I have reached out to Antelliphone and Casinodays, both have not responded.

There is no KYC process set up by Casinodays and there are not bothered as long as the player is loosing money

Hello Sadath,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did your daughter registered and how much did she deposit? What your your current casino balance? When was the last time you spoke to the casino and what was it about?

Please understand that the casino is not responsible for bad parenting. The verification check is always done once the player requests for a withdrawal. If the money is already lost, there is nothing that can be done and the casino is not obligate to refund anything.

Looking forward to your answer.

Regards,

Nick

November 13th the account was opened.

deposited more than $1000 and there Is absolutely no KYC done.

So if a player never withdraws money, then is the casino not bothered to check who is behind the systems? Isn’t it in a way money laundering if the casino is benefiting from players loosing money?

Hello Sadath,

It is not possible to do money laundering without a withdrawal so once you request for it, the casino verifies the account.

You could have lost that money in any other casino regardless you were or weren't the one playing there.

If you have remaining balance there, you can verify your account (as you claim that it is registered in your name) and withdraw it but there is no way to receive back the lost balance.

I am saying isnt the casino laundering money without having a proper KYC in place, in that case anyone can make deposits from other countries and anyone in India can withdraw it.

Hello Sadath,

As the casino's income is the money the players spend there, it's not money laundering. The money you lost belongs to the casino just as it would belong to any other casino where you play no matter who registered or played there.

The casino is responsible to assure that during the verification process, they filter out the player who can't play there. It is basically impossible to tell whether you or your daughter registered and played there. Unfortunately we can't proceed in this case as the casino did nothing wrong and everything was done according to their terms and conditions. We will be now closing the complaint.

Please be sure to look after your underaged kids and prevent such situations from happening as I can assure you that no casino would accept it as an excuse.

Best regards,

Nick