Casino Days - Player’s winnings have been delayed.

My withdrawal request has been rejected.

① Around 3:00 AM on July 15th:

I submitted a cryptocurrency withdrawal request using XRP.

② Around 5:00 PM on July 15th:

I received an email confirming my withdrawal request had been accepted.

At this point, I thought something seemed off, but the email mentioned that the transfer would be completed within 24 hours, so I decided to wait.

③ After 24 hours had passed and no funds were transferred, I contacted support, who told me to wait for an email.

④ After waiting for a few hours with no email, I sent an email to support@casinodays.com explaining that the funds had not been received.

⑤ I received a reply via email stating they were checking with the payment provider and instructing me to wait further.

⑥ I continued to send emails to support@casinodays.com every few hours, stating that the funds had not been received, but I only got a generic response saying they had not received a reply from the payment provider and would email me once they did. As of this moment, 1:30 AM on July 18th, I have neither received the funds nor any further response.

The malfunction of the payment provider is not my responsibility but rather Casino Days', as they are the ones using an unresponsive payment provider.

Even though Casino Days is obligated to pay me my winnings, they are blaming the payment provider and refusing to pay.

This is not only a violation of licensing regulations but a complete act of fraud.

I believe the claim that they can't contact the payment provider is false.

There are many reviews on Casino Guru where users have experienced the same withdrawal refusal tactic.

I have not violated any terms or conditions.

Could you please help ensure Casino Days pays out my winnings?

If this complaint is resolved, I promise to register and play at Casino through Casino Guru.

※ I have a record of losing ＄200000 at Casino Secret, so I believe I can contribute to Casino Guru.

I tried to attach several image files, but I could only attach one.

If there are any other image files needed, please let me know.

I will prepare and send any data requested by Casino Guru.

Thank you for your assistance.

Dear CrazyGyanchu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear CrazyGyanchu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.