The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Casino Days - Player’s deposit has never been credited to his account.
Amount: 5,000 INR
Casino Days
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Sensitive attachment
Sensitive attachment
1 year ago
Deducted from bank but not credited to casino account
Public
Public
1 year ago
Dear khalikmamu0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
1 year ago
Thank you for your reply, khalikmamu0. Have you already contacted the payment provider as I suggested in my last message?
Public
Public
1 year ago
Dear khalikmamu0,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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