Casino Days - Player’s account blocked after big win.

The Casinodays is completely rigged .

When I was loosing on this casino and I'm loss money so they were very happy,

since I played again and I won big 90 lakhs rupees in casino game name monopoly , they blocked my account

firstly , they said verification account after sending all Verification documents they blocked my account and not give my winnings,

and Lastly , just because I played and won again and big . They blocked my account and not giving my winning by just stating a term and condition which again does not allow them to close my account and said they the security team detected fraudelent activity .

i have been playing only on one ip address and casinodays is froud casino because they are medium sized casino , they are not able to pay out big winnings and loot the player money,

Dear a44334,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?
• How much should be the disputed amount?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

*I'm registered 1 year ago and playing, i have received my low amount withdrawal, but I'm won big so they only give my deposit amount,

* Monopoly Casino game, I'm won 90 lakhs rupees in this game,

*Without bonus , never use bonus,

*88 Lakhs INR

* One more thing they said i have multiple account, i think I'm create one account 2 years ago but never use this account and there bonus never use,

This is not fair , my New account is verified and I'm only deposit in this account,

Hi a44334,

• Could you please forward a confirmation about successful account verification to petronela.k@casino.guru at your earliest convenience?

Thank you.

Dear team , I'm attached screenshot,

My account is blocked because I'm won big amount 90 lakhs rupees,

Casinodays blocked my account because I'm won big

Hi a44334,

• I can see that your payment method wasn't successfully verified. Is that correct?

Thank you.

My payment method already verified,

They casinodays blocked my account because they said i have 2 account, but I'm never use second account for gaming,

Never use second account

Hi a44334,

• Can you provide more details about the second account?
• What prompted you to open two accounts?
• When was the last time you used your first account?
• Did you register both accounts with accurate personal information?

Thank you.

*Sir I'm registered my second account, but never use this account for deposit and withdrawal,

*By mistake I'm registered my second account, I'm fill my details,

*I'm not use my second account for gaming , never deposited in second account,

Please forward my complaint

Thank you very much, a44334, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you, I'm waiting for your response

Hello, a44334,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Casino Days team,

Could you please provide us with an explanation of the player's situation in more detail? Why has his account been blocked/closed and the winnings confiscated? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello all,

I hope you are doing well.

As per our Terms and Conditions, players are allowed to have only one account.

Can you please provide me with the registered email associated with the second account so I can investigate this further ?

Thank you!

Best Regards,

Casino Days

Dear casinodays,

I'm not remember my second account email, because I'm not never play in second account,

Please give me my winnings money,

Please give my money that i have won ,

Dear player,

I am truly sorry for your negative experience.

After investigating, I can confirm that your account was closed due to a violation of the following clauses:

3.2/3.5, 11.1, and 6.8.

You have created a duplicate account, providing us with fake details.

You can find the T&C here https://casinodays.com/en?terms=true

Feel free if you have any other questions.

Best Regards,

Casino Days

No I'm not create fake account,

I'm won big amount so you guys blocked my account,

You are froud that's why you blocked my account after big win

Please give money 10 lakhs rupees only from my winnings 88 lakhs,

I need money, please only give 10 lakhs from my 88 lakhs rupees winnings,

Please if you are geniune casino please return 10 lakhs only ,

I want my money in crypto wallet

Dear a44334,

There is ongoing communication between me and the casino representative outside of the thread.

Once I review all the necessary information and details, I will inform you about the next procedure.

Dear Casino Days team,

Since we need relevant supporting evidence for your claims and decision regarding the player's account and winnings, please check our external communication. Can you provide me with the requested?

Dear Branislav,

I'm not agree with Casinodays support,

They said I'm create duplicate account with provide fake details,

This is totally false,

I'm create my account details with my identity documents,

I'm never go for any bonus,

And I'm also blocked my first account, because I'm playing to much,

So I'm request to block my first account,

Then I'm again create new account with email - thesunnymahajan10@gmail.com

I'm won big amount 88 lakhs rupees, so casinodays The same day they blocked my account I tried to speak to their representative, sent them emails they said they are just verifying my account. So I sent my Pan card, Aadhar card and other bank,

This is totally froud with me I'm not never use there bonus ,

And I'm also blocked my first account then create after some days second account,

I'm provide my correct details as per my identity document,

Please help me 🥺🙏

Dear a44334,

After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to the following reasons:

• Multiple accounts - not 2 accounts, but several accounts at the casino, which also means providing misleading and untrue information during the complaint process
• Using a 3rd party payment method for deposits (a business account, not in your name - prohibited) - the only reason why your deposit was refunded, otherwise, we would accept its confiscation
• You received multiple emails from the casino explaining the clauses which were breached resulting in the confiscation of funds
• Your issue is from 2022 - we do not solve problems older than a year

The casino acted correctly and in accordance with its terms and conditions.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or ADR. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Casino Days Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru