The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Casinia Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,000
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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12 months ago
Translation
Hello I am writing again because my case about Polestar Casino was not accepted and was processed I have to write again about casinia I have a payout of 500 euros tomorrow another 500 euros please tell casinia that you will pay me the money. They are from Rabidi and I would like you to pay me money, not like last time 4000 euros were taken from me I hope you speed it up.
Automatic translation:
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12 months ago
Dear mihaelstnc,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Thank you for your reply, mihaelstnc. I am sorry to hear that you have played/lost your winnings. I understand that this would have never happened if you could withdraw on the first attempt but at this point, there is not much we could do.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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