Casinia Casino - Self-excluded player allowed to deposit.

Hello,

I had banned myself from Jackpottpiraten for 3 years a few months ago. In my frenzy, I was able to deposit money into the casino with no issues or limits. I asked for my money back from the support due to my ban, unfortunately, I received no response.

Can you help me?

Dear Rct87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

I sent you the email history.

Greetings

Addendum, this is about the Casiani Casino, not jackpot pirates. Just like it actually was in the beginning.

The ban was on jackpot pirates! It applies to everything and has been valid for 3 years since the end of September

I have switched the complaint from JackpotPiraten Casino to Casinia.

Thank you for providing the forwarded communication. It appears that on December 5th, 2023, you contacted Casinia, explaining that you had applied for self-exclusion from JackpotPiraten Casino a few months ago, and therefore, you should not be able to create an account with Casinia. Additionally, there is a screenshot showing what seems to be the OASIS registration.

It's worth noting that while JackpotPiraten Casino holds an official German license, Casinia Casino is licensed by Curaçao Antillephone N.V. As a result, your self-exclusion from a specific casino or active registration in the OASIS scheme does not automatically apply to Casinia Casino.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Rct87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.