The player from Germany made three deposits totaling 81€ to Casinia, but hasn't received any credits. Player’s complaint has been resolved successfully.
Casinia Casino - Player's deposits not credited to his account.
Amount: €81
Casinia Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Translation
Hello, I have made a total of 3 deposits and have not received any money from Casinia. I deposited 2 X 30€
See attached document
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And 1 X today for 21€
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H. M.
Automatic translation:
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7 months ago
Dear Benny55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
Translation
I just sent receipts to petronela
Kind regards
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7 months ago
I'm sorry but I haven't received any email from you. Could you please advise which email address you sent it to?
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7 months ago
Translation
Today I uploaded everything again to casinia and asked where is my money. Casinia said they hadn't received it and I should inform my bank. Tomorrow I will send all the documents to my bank to investigate. I probably won't play at casinia again because casinia's instant deposit seems like a scam to me. The money doesn't reach there or is diverted somewhere else. Wait and see what my bank says. Whether my bank can get the money back. I will report here.
Kind regards
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6 months ago
Hello Benny55,
Have there been any developments since our last conversation, please?
Nevertheless, I haven't received any payment receipts from you yet. Could you please advise which email address you have sent it to?
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6 months ago
Dear Benny55,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
It's been dealt with. Casinia paid after several reminders.
Please close case.
Kind regards
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Benny55, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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