HomeComplaintsCasinia Casino - Player is unable to check withdrawal status.

Casinia Casino - Player is unable to check withdrawal status.

Amount: €340

Casinia Casino
Safety Index:Very high
Submitted: 02 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 7h 17m 15s

Case summary

3 days ago

The player from Greece initiated a withdrawal of €340 but could not locate the casino to check the status of the withdrawal.

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1 week ago
Translation

Good evening, once again. A few days ago, I initiated a withdrawal of €340. The problem is that I can't find the casino in order to log in and check the status of my withdrawal. Thank you.

Automatic translation:
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1 week ago

Dear zwigz1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino. I checked the website and could access it using this website:

https://casinia7.com/gr/

Could you please clarify whether the issue persists? Can you access your account?

Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago
Translation

Good evening ok I entered the casino however we have the same issue again whenever the complaint changes to withdrawal delay again from 1/10 no processing once again

Automatic translation:
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3 days ago

Hello zwigz1996,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Casino Guru is examining the case

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