The player from Greece initiated a withdrawal of €340 but could not locate the casino to check the status of the withdrawal.
Good evening, once again. A few days ago, I initiated a withdrawal of €340. The problem is that I can't find the casino in order to log in and check the status of my withdrawal. Thank you.
Dear zwigz1996,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino. I checked the website and could access it using this website:
Could you please clarify whether the issue persists? Can you access your account?
Thank you very much in advance for your reply.
Best regards,
Tomas
Good evening ok I entered the casino however we have the same issue again whenever the complaint changes to withdrawal delay again from 1/10 no processing once again
Hello zwigz1996,
We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru