The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. He had expressed frustration with the delay, as the casino's website indicated withdrawals should take 24-48 hours. We had extended the complaint resolution timeline by an additional 7 days, requesting the player to cooperate. However, due to his lack of response to our inquiries, we were unable to further investigate the issue and had to reject the complaint.
Casimba Casino - Player’s winnings haven’t been received yet.
Amount: £40
Casimba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Casimba Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Hello I made a withdrawl for £40 on the 28th I then got an email regarding my low wagering with my cash balance before I made my withdrawl and got an email asked to explain why I wagered low and when I done this the withdrawl will be processed I'm still waiting now and I'm over the 48 hour time limit for withdrawl I have sent 4 emails without any response and live chat are telling me to wait longer everytime I contact then I would like the resolved and get my cash sorted please hoping to get this resolved here now. Thanks
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8 months ago
Dear Deanp92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Hello I am still waiting on this withdrawl and it does not look like I'm getting anywhere with the casino will be 7 days as of tomorrow. Keep being told to wait longer and on the website it stated withdrawls take 24-48hours.
