The player from Chile has requested a withdrawal two months ago. Unfortunately, it has been pending since. Additionally, the player’s account has been blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Casimba Casino - Player’s account has been blocked and withdrawal pending for two months.
Amount: $400
Casimba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Casimba Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
ALMOST TWO MONTHS AGO I DID WITHDRAWAL AND I DON'T MAKE A REFUND YET DELIVER ALL MY DOCUMENTS EVEN A NOTARIAL LETTER WHERE MY ADDRESS IS CONFIRMED MY ACCOUNT IS BLOCKED I CANNOT ENTER AND I FEEL THEY HAVE BEEN LAUGHING AT ME,
Automatic translation:
Public
Public
4 years ago
Dear Patricia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without activating any promotional offer? If you have redeemed a bonus, please forward its name or a specific link, I would like to check bonus terms. Additionally, if there’s any relevant communication, please forward it too. My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
